Case Studies And Testimonials
Read how Artifax has helped improve processes and efficiency within venues
Performing Arts
Let us help you create unforgettable experiences for your audiences
We help some of the biggest festivals worldwide run smoothly, learn how here
Museums And Galleries
Create exceptional visitor experiences with Artifax
Conferencing And Events
Unite your sales, planning, catering, operations, and finance teams with Artifax
Places Of Worship
We completely understand the needs of your multi-functional spaces
Community Centres
Spend less time on admin and more time with your community
Local Government And Councils
Create exceptional experiences for your local community with Artifax
About Us
We are on a mission to empower the arts and cultural community to create unforgettable experiences. Established in 1986 and a member of the Volaris group we are a trusted and reliable source of venue and event management software and solutions. 
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Our Team
Our team are truly world class. Driven by a passion for the arts and culture industry as many of us started our career in venues just like yours, we are committed to helping venues all over the world unlock the power of Artifax and create unforgettable experiences for their audiences.
Learn more
News & Webinars
Read our most recent blog posts and register for our webinars
Where To Find Us In 2023
Meet the Artifax team in 2023
Read our most frequently asked questions
Case Study Request
Tell us how Artifax has helped your venue, we would love to know!
Our Services
Find out more about the vast range of services we provide
Artifax Academy
Designed for a variety of job roles and users, we are sure to have a course (or courses) that would be suitable for you
Artifax Help Centre
Register and get involved in our online community of users
Read our most recent blog posts and register for our webinars

Artifax Help Centre

Welcome to our Help Centre!

All our customers are welcome to register and participate in our online community, whether supported by Artifax directly, or via one of our Distributors.

The Support section contains general information about our support service. If you have a question or a problem you can:

  • Search our Help Centre contents from any page
  • 'Log a Support Ticket' using the link at the top of every page*
  • Call or email your Artifax support provider using the information on the Contact Us page

If you're new to our products, try reading one of our Quick Start guides, which are collections of knowledge base articles grouped together to focus on the basics.

We recommend you explore the Release Notes category and 'follow' the sections for the products you use to be automatically notified of new features.

Software that's available for you to install on your device or network can be found in the Downloads section. If you're using a product that's hosted by Artifax, you'll be able to 'follow' the relevant notifications of scheduled downtime in Service Announcements.

To view and update support tickets*, click on your name at the top of any page and select My Activities. You have a choice of My Open Requests, All My Requests, or Requests I'm CC'd On. Select a ticket to see all its updates. You can enter additional comments here and add attachments, and also manage your category and article subscriptions.

The Community section is where you can make suggestions for new features, and share tips with other users. 

Visit Help Centre

Registration Instructions

We have written instructions on how to register and log-in to the help centre. They can be downloaded hereHelp Centre Login
All rights reserved © 2023 Artifax Software Limited. Registered in England and Wales No: 02007321 / VAT Reg No: GB 813 0421 81 / ICO No: Z5078823
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