Case Studies And Testimonials
Read how Artifax has helped improve processes and efficiency within venues
Performing Arts
Let us help you create unforgettable experiences for your audiences
We help some of the biggest festivals worldwide run smoothly, learn how here
Museums And Galleries
Create exceptional visitor experiences with Artifax
Conferencing And Events
Unite your sales, planning, catering, operations, and finance teams with Artifax
Places Of Worship
We completely understand the needs of your multi-functional spaces
Community Centres
Spend less time on admin and more time with your community
Local Government And Councils
Create exceptional experiences for your local community with Artifax
About Us
We are on a mission to empower the arts and cultural community to create unforgettable experiences. Established in 1986 and a member of the Volaris group we are a trusted and reliable source of venue and event management software and solutions. 
Learn More
Our Team
Our team are truly world class. Driven by a passion for the arts and culture industry as many of us started our career in venues just like yours, we are committed to helping venues all over the world unlock the power of Artifax and create unforgettable experiences for their audiences.
Learn more
News & Webinars
Read our most recent blog posts and register for our webinars
Where To Find Us In 2023
Meet the Artifax team in 2023
Read our most frequently asked questions
Case Study Request
Tell us how Artifax has helped your venue, we would love to know!
Our Services
Find out more about the vast range of services we provide
Artifax Academy
Designed for a variety of job roles and users, we are sure to have a course (or courses) that would be suitable for you
Artifax Help Centre
Register and get involved in our online community of users
Read our most recent blog posts and register for our webinars
B:Music logo

B:Music powering on-sales through Artifax

Key Info

  • Organisation Type: A music charity responsible for Birmingham Symphony Hall and Town Hall.
  • Number of venues: 2
  • Number of rooms: 7
  • Number of users: 20+
Birmingham Symphony Hall


B:Music has a mission to inspire a love of music, through performance, participation and learning. Our Birmingham City Centre venues, Town Hall and Symphony Hall, are places where communities come together, new ways of learning are developed and curious minds discover new music.

Each year we welcome more than 500,000 visitors to enjoy our programme of over 700 concerts featuring local, regional and international music. Our regular audience boosts the City’s visitor economy; and we provide paid employment opportunities for more than 3000 artists and supporting staff every year.

We give over 18,000 people the opportunity to make music through a variety of workshops in and out of our venues. We are a reflection of the city of Birmingham and its diverse communities. We put our mission and local communities at the heart of everything we do.

We know that we can’t achieve our mission without collaboration. We build authentic long-term partnerships with a wide variety of organisations from associated artists to arts education establishments; from European and International artists to local community groups and schools; and from local business to our funders.

Business Challenge

Working on so many events across multiple venues (and spaces within those venues), Artifax has enabled us to manage these events in an efficient and effective manner, from entering the business, through the planning stages, through to the final settlements. Being cloud-based also means that updates can be made from anywhere in the world, which was massively useful during the pandemic, and continues to do so in the hybrid-working era between venue and home working.


With so many departments being involved in the on-sale process, we needed to ensure that each respective team was able to interact with Artifax in their own way, whilst also enabling information to be shared in the most effective and time-saving way possible too. By looking at the various different spreadsheets and processes that we currently used, the team at Artifax worked with the team at B:Music to piece together a new process that brought all of these together into one place.

Some minor behavioural changes to the on sale process, supported by custom forms and reporting in Artifax, has meant that information is being shared quicker than ever before. Lead times for planning are elongated as a result, and efficiencies are being created that didn't previously exist which is always a bonus.

An integration with Spektrix via API allows us to push information from custom forms through to Spektrix to aid the on sale process.

Chris Proctor, Head of Programme, B:Music Ltd

"Working with the team at Artifax has meant that we've been able to streamline the on-sale process for when a new event goes on sale here at B:Music. Combining a multitude of spreadsheets across various departments into one Custom Form, mapping out seamless integration with our box office system and the advance scheduling of reports has really helped improve the efficiency throughout the organisation.

A daily report enables a real-time sharing of information of events confirming, and the weekly summary provide a very handy checklist for multiple departments all working towards the shows going on sale in the next week or two.

The integration with our box office system, and then subsequent integration with the website means that every event can be powered through Artifax when ready to go on sale. Thanks to Artifax, this process has become more streamlined and efficient over the years, and look forward to finessing it even more over time too."

Events. Reimagined.

Take a look around our software and explore your possibilities!
book a DEMO
All rights reserved © 2023 Artifax Software Limited. Registered in England and Wales No: 02007321 / VAT Reg No: GB 813 0421 81 / ICO No: Z5078823
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram