Case Studies And Testimonials
Read how Artifax has helped improve processes and efficiency within venues
Performing Arts
Let us help you create unforgettable experiences for your audiences
We help some of the biggest festivals worldwide run smoothly, learn how here
Museums And Galleries
Create exceptional visitor experiences with Artifax
Conferencing And Events
Unite your sales, planning, catering, operations, and finance teams with Artifax
Places Of Worship
We completely understand the needs of your multi-functional spaces
Community Centres
Spend less time on admin and more time with your community
Local Government And Councils
Create exceptional experiences for your local community with Artifax
About Us
We are on a mission to empower the arts and cultural community to create unforgettable experiences. Established in 1986 and a member of the Volaris group we are a trusted and reliable source of venue and event management software and solutions. 
Learn More
Our Team
Our team are truly world class. Driven by a passion for the arts and culture industry as many of us started our career in venues just like yours, we are committed to helping venues all over the world unlock the power of Artifax and create unforgettable experiences for their audiences.
Learn more
News & Webinars
Read our most recent blog posts and register for our webinars
Where To Find Us In 2023
Meet the Artifax team in 2023
Read our most frequently asked questions
Case Study Request
Tell us how Artifax has helped your venue, we would love to know!
Our Services
Find out more about the vast range of services we provide
Artifax Academy
Designed for a variety of job roles and users, we are sure to have a course (or courses) that would be suitable for you
Artifax Help Centre
Register and get involved in our online community of users
Read our most recent blog posts and register for our webinars
Signpost showing two signs one for automations and one for manual
Automations: instant notifications for the ‘need to knows’ and ‘nice to knows’

Written by our Product Specialist, Rebecca Weaver

The importance of communicating changes to the right teams at the right times

At Artifax, we strive to help you make your site the single source of truth for the events you deliver.  Anecdotally, I’ve heard many system users say that ‘if it isn’t in Artifax, it isn’t happening!’  Whilst this is a great testament to the calendar, just knowing an event is in the system isn’t always enough. New enquiries and bookings, or changes to existing events, need to be successfully and efficiently communicated throughout a range of teams in your organisations.  Afterall, no one knows what they don’t know … yet.

The Automations module in ArtifaxEvent was specifically designed to solve that problem - to automatically communicate changes that are made, to the individuals or teams who need to know about them, at the point that those changes happen.  Rules can be set at arrangement, event or resource booking level, so you can use them throughout the entire life-cycle of the booking.

If your marketing teams have ever said it would be nice to have a heads up about events that are confirmed, or your senior leadership team routinely ask for updates for new bookings that have come in during the past week, Automations is a great tool to ensure this communication is never forgotten, with no more effort than a few minutes of set up time of the Automations module and Sales Process Stages.

In this post-covid world, cancellations and reschedules feel like a more regular occurrence.  How much easier would they be to manage if you had automations created, guaranteed to communicate the cancellation of a single event or entire booking to all the teams that need it, simply by changing the sales process stage or event status?  That’s an action you’ll already be doing in the system, but it could also be the trigger to that automatic email, taking another job off your to-do list within that busy process.  Whilst I mention to-do lists, why not take it a step further and create a task set to support your procedures and ensure that actions are attributed to teams, automatically, when they need to happen.  Read more about task sets and assignments here.

Timing is also important when we look at communicating changes.  Catering or technical teams, for example, are not likely to be at all concerned if the number of covers or handheld microphones change for an event in 6 months’ time, but if changes are made to an event within the next few weeks, the issue becomes operationally significant.  The Automations module enables you to set date parameters for your automations so teams can only receive information when it’s relevant to them.

If you’d like to learn more about how Automations could benefit your organisation by ensuring key changes to arrangements, events and resource bookings are communicated to relevant teams, you can watch our deep-dive webinar, read more about them here, or contact us for more information.

Events. Reimagined.

Take a look around our software and explore your possibilities!
book a DEMO
All rights reserved © 2023 Artifax Software Limited. Registered in England and Wales No: 02007321 / VAT Reg No: GB 813 0421 81 / ICO No: Z5078823

You have successfully subscribed to the newsletter

There was an error while trying to send your request. Please try again.

We'd love you to join our community! Please tick the box as we require consent to be able to add you to the email subscriber list in accordance with GDPR legislation. By consenting you will receive communication about Artifax Software and our products and services. You can unsubscribe at any time.
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram