FAQ
Answers to common questions from organizations evaluating Artifax.
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Access & Users
Can I access Artifax from anywhere?
Yes. Artifax is cloud-based. You and your team can log in securely from any computer or mobile browser with an internet connection.
Do we need separate accounts for each user?
Yes. Your subscription includes unlimited users. Everyone in your organization can have their own login at no extra cost.
Can different people have different levels of access?
Yes. With role-based permissions, you control what each person can see or edit.
Pricing & Packages
How is pricing determined?
Pricing depends on your configuration: how many spaces you want to manage, which modules you use, and the scale of your operations. We’ll work with you to make sure you only pay for what you need.
Can we add features later?
Absolutely. You can add modules or integrations at any time. Costs are calculated pro-rata for the remainder of your contract.
Is training included?
Implementation and training are tailored to your needs and priced separately. We’ll recommend the right amount based on your team size and experience.
Security & Data
Is our data safe with Artifax?
Yes. Artifax is hosted on Amazon Web Services (AWS), using high-availability infrastructure, automated backups, and disaster recovery. Data is encrypted in transit (TLS/SSL) and at rest.
What certifications do you hold?
We are certified under ISO 27001 (information security) and ISO 9001 (quality management). We also hold Cyber Essentials certification.
Where is our data stored?
We host data in AWS regions close to you (UK, EU, US, Canada, Australia) to ensure performance and compliance with data residency requirements.
Do we own our data?
Yes. You always own your data, and you can export it at any time.
Implementation & Training
How long does implementation take?
That depends on your requirements such as the size of your team, the complexity of your data, and the modules you’re adopting. We’ll create a clear project plan with you at the start.
What training do you provide?
We offer tailored training sessions (remote or onsite) to ensure your team is confident from day one. We also provide ongoing resources like a knowledgebase and video tutorials.
Can you migrate our existing data?
Yes. We’ll work with you to import data from your current systems, spreadsheets, or calendars.
Features & Integrations
Is Artifax just a scheduling tool?
No. Artifax Event is a complete venue and event management platform. It includes scheduling, rentals, resource allocation, reporting, invoicing, client communication, and more.
Does Artifax integrate with other systems?
Yes. We integrate with widely used platforms (e.g. Outlook, Mailchimp, major accounting systems) and provide an open API for custom connections.
Does it work on mobile?
ArtifaxEvent is browser-based, and is optimized for a desktop experience. You can also publish calendars to apps on any device, and use ArtifaxAgora for teams on the move.
Support & Service
How do we get help if something goes wrong?
Our support team is available during business hours in the UK and North America (Eastern Time). In other regions, local distributors provide first-line support.
What is your response time?
We work to published SLAs and prioritise urgent issues. Our customer satisfaction rating is consistently above 99%.
Do you provide updates?
Yes. We release regular software updates and share full release notes so you’re always in control.
Legal & Compliance
Is Artifax GDPR-compliant?
Yes. We comply fully with GDPR and other relevant data protection legislation.
Do you provide audit trails?
Yes. Every action in Artifax is logged so you can demonstrate compliance and accountability.
What happens if we stop using Artifax?
You can export your data at any time. We can also provide assistance with data extraction at contract end.
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