The soul of a venue lives in its people
I love a venue tour — especially when it’s a Frank Matcham theatre — so I was delighted to be shown both front and back…
-
-
How first and last impressions shape the entire visitor experience
Last week, I visited L’Alliance New York with two colleagues. The moment we walked in, we were greeted with a warm, sincere “Bonjour!” from the…
-
Celebrating the people who bring our venues to life
During The Big Night of Musicals (a televised celebration produced by the National Lottery and broadcast on BBC One, showcasing performances from major West End and…
-
Why feeling welcome matters more than knowing the rules
What does someone need in order to feel comfortable walking into your venue for the first time? Not confidence.Not expertise.Not a working knowledge of etiquette…