Support
Responsive help from people who know your world.
Venues That Trust Artifax
When you need help, you need it from someone who understands your world. Not a call center.
Fast, knowledgeable support designed for arts and cultural organizations.
Our Support team combines technical expertise with real-world arts and cultural experience. You get fast, human responses from people who understand your workflows, your pressures and the language of your organization. There are no generic call centers and no scripted answers. Instead, you receive practical guidance that gets you unstuck quickly and confidently.
You get direct access to Support specialists with deep knowledge of arts and cultural operations.
There are no triage queues or scripted responses. Just practical, informed guidance from people who understand how your workflows really operate.
Support is available in your region’s business hours, delivered by local teams who understand your context.
- UK clients receive support during standard business hours
- North American support is delivered on Eastern Time
- In other regions, trusted distributors provide first-line local expertise
With consistent customer satisfaction scores above 99%, Artifax Support is relied on by leading venues and cultural organizations.
You get fast, dependable help from a team committed to keeping your operations running smoothly.
Resources at Your Fingertips
Online Knowledgebase
Searchable guides, articles, and video tutorials.
Release Notes & Updates
Stay informed about new features, improvements, and bug fixes.
Community Insights
Tips, best practices, and shared learning from other Artifax users.
Service Level Assurance
Our Service Level Agreement defines clear response targets and quality standards. We follow every issue through to resolution. You can be confident your request will not just be acknowledged, but actively owned and carried across the line.
Beyond Troubleshooting
Support is one part of a wider ecosystem:
Together, these services ensure you’re never alone with Artifax.