Front of House
Create safe, seamless, and welcoming audience experiences.
Venues That Trust Artifax
You’re the face of your venue — balancing hospitality, safety, and accessibility for every guest. But with high volumes of patrons, constant change, and the pressure to deliver hospitality and safety at the same time, the work can feel relentless.
Delivering safe, smooth audience experiences comes with real pressures.
Managing large, diverse crowds with varying needs and expectations.
Dealing with customer complaints, disputes, or unexpected issues calmly.
Coordinating staff, volunteers, and schedules during busy performances.
Ensuring safety, accessibility, and inclusivity under pressure and during busy periods.
Preventing burnout from long hours and constant public interaction.
Ensuring consistent service across volunteers, casual staff, and teams.
Artifax helps you prepare teams, manage flow and respond with confidence.
Stay Prepared
Share accurate event times, notes and schedules with your team.
Streamline Communication
Coordinate with programming, operations, and technical seamlessly.
Support Accessibility
Track requirements for accessible seating, services, and facilities.
Standardize Reporting
Capture post-show feedback and incidents for continuous improvement.
Empower Your Team
Give staff and volunteers real-time access to schedules and updates.
Who Benefits in Your Organization
- Front of House Managers - Lead strategy, safety, and guest experience.
- Duty Managers - Oversee shifts, audiences, and staff during performances.
- Ushers & Stewards - Deliver direct service and ensure policy compliance.
- Hospitality & Security - Provide safe, efficient, and welcoming service.
- Accessibility Hosts - Support patrons with additional needs.
Scaling With You
Getting Started
Share basic schedules and function sheets more consistently.
Becoming Efficient
Automate reports and briefings to prepare your teams faster.
Working Smarter
Enable FOH staff to contribute feedback and reports in-system.
Unlocking Insights
Use real-time data to optimize staffing and improve audience flow.
Leading the Way
Integrate with ticketing, communication tools, and digital signage to deliver exceptional guest experiences.
Stories & Insights
I love a venue tour — especially when it’s a Frank Matcham theatre — so I was delighted to be shown both front and ...
Last week, I visited L’Alliance New York with two colleagues. The moment we walked in, we were greeted with a warm, sincere “Bonjour!” from ...
During The Big Night of Musicals (a televised celebration produced by the National Lottery and broadcast on BBC One, showcasing performances from major West ...
What does someone need in order to feel comfortable walking into your venue for the first time? Not confidence.Not expertise.Not a working knowledge of ...