If You Give a Mouse a Cookie
Remember If You Give a Mouse a Cookie? It’s one of my favorite books. Cute mouse, big chain reaction — and yes, I even have…
-
-
Skill shows up in the questions, not the answers
There’s a quote often attributed to Voltaire (though it’s more accurately traced to the French writer Pierre-Marc-Gaston, duc de Lévis) that goes something like this:…
-
What dance shows teach us about training that actually works
When I was a fresher at university in the late 1990s, line dancing was sweeping the country. I spotted an opportunity and trained as a…
-
What happens when processes go unquestioned
When working with clients, our Product Specialists begin by understanding how work actually happens. Not how it is meant to happen, or how it is…