Product Specialist
Location: Remote (UK-based)
Department: Professional Services
Salary: £36,000 p/a
Type: Full-time
Help cultural organisations work smarter and deliver exceptional experiences
As a Product Specialist, you’ll help arts and culture organisations run complex events smoothly, streamline their operations, and get real value from the Artifax platform. You’ll design clear, effective system setups, deliver tailored training, and guide clients through best practices that support confident day-to-day use.
If you enjoy solving operational challenges and supporting purpose-led teams, this is a chance to make a real impact across theatres, museums, universities, festivals, and more.
What You'll Do:
Deliver structured, process-led consultancy to configure Artifax products
Facilitate online and in-person training sessions
Produce accurate specifications for reports and development work
Build strong client relationships that support adoption and long-term success
Provide phone and email support as part of the helpdesk team
Support the Sales team with technical insight and solution design
Contribute to client resources, internal documentation, and team training
Apply AI tools to enhance delivery and scale best practices
What You'll Bring:
- Clear, confident communication skills and analytical thinking
- Experience managing multiple stakeholders and priorities
- Knowledge of arts and culture workflows, ideally within venues or event-based organisations
- Familiarity with structured implementation methodologies (e.g., PRINCE2)
- Confidence with tools like Microsoft Excel and interpreting data
- Curiosity and a proactive, organised mindset
- Willingness to explore and use AI to improve delivery
Why Join Artifax?
Work with inspiring arts and culture organisations making real impact
Be part of a supportive, specialist team that values curiosity and collaboration
Gain autonomy, variety, and opportunities for professional growth
Benefit from remote-first flexibility and strong team culture
Backed by Volaris: a ‘buy and hold’ company committed to long-term stability and innovation
Our Employee Value Proposition
We go the extra mile for our clients. In the same way, we go the extra mile for our people. When you work at Artifax, you can expect:
A Great Work/Life Balance
First, we believe that sustainable work leads to better outcomes.
25 days of holiday, rising to 33 with tenure
Fully remote working, with home office equipment provided
Options to sell additional holiday days when needed
As a result, our team can balance meaningful work with life outside of it.
Support for You and Your Family
Your wellbeing matters, both at work and beyond it. Therefore, we offer support that reflects real life, not just job titles.
Healthcare cash plan for you and your dependents
Enhanced family leave
Wellness and mental health support
Retailer discount platform
Employee Assistance Programme with 24/7 confidential support
Celebrating & Rewarding Success
Great work deserves recognition. For that reason, we take time to celebrate individual and team achievements.
Birthday and work anniversary gifts
Milestone rewards
Annual bonus and pay review, based on individual and business performance
Professional Growth
Long-term careers matter to us. Consequently, we invest in learning, development, and progression.
Company-funded training and development, including international travel
Access to over 3,000 online courses
Annual talent management and personal development plans
Career mobility opportunities across the Volaris Group