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Client Support Specialist

Location: Remote (US East Coast preferred)
Department: Client Services
Salary: $50,000 p/a + benefits
Type: Full-time

Help the teams behind remarkable cultural programmes stay on track

As the first point of contact for Artifax users, you’ll support the people who make live events, exhibitions, education programmes, and creative work possible. You’ll help clients troubleshoot issues, understand workflows, and resolve challenges quickly — so they can focus on delivering great experiences for their communities.

If you’re curious, empathetic, and excited to grow your technical skills while supporting arts and culture organisations, this role offers the chance to make a real difference and develop your career at the same time.

What You'll Do:

  • Respond to client enquiries via calls, tickets, and email
  • Troubleshoot and resolve common issues with clarity, care, and attention to detail
  • Reproduce and test reported issues to identify root causes
  • Escalate complex or technical issues to internal teams
  • Keep clients informed about timelines, progress, and outcomes
  • Maintain accurate ticket histories and meet internal service standards
  • Share trends and feedback to support product and process improvement
  • Contribute to helpdesk documentation and client-facing resources

What You'll Bring:

  • Experience in a client-facing role such as customer support, arts admin, events, or IT helpdesk

  • Confidence learning new software and systems

  • Strong written and verbal communication skills

  • A calm, empathetic mindset and logical problem-solving approach

  • Bonus: familiarity with helpdesk platforms (Zendesk, Freshdesk, Jira) or experience in the arts & culture sector

Why Join Artifax?

  • Work with inspiring organisations in the arts, culture, and events sector
  • Join a collaborative, remote-first team that values shared learning
  • Access full training and technical development opportunities
  • Be part of Volaris: a stable, innovation-driven parent company with a long-term outlook
  • Enjoy a competitive salary and benefits tailored to your location
Apply Now

Our Employee Value Proposition

We go the extra mile for our clients. In the same way, we go the extra mile for our people. When you work at Artifax, you can expect:

A Great Work/Life Balance

First, we believe that sustainable work leads to better outcomes.

  • 25 days of holiday, rising to 33 with tenure

  • Fully remote working, with home office equipment provided

  • Options to sell additional holiday days when needed

As a result, our team can balance meaningful work with life outside of it.

Your wellbeing matters, both at work and beyond it. Therefore, we offer support that reflects real life, not just job titles.

  • Healthcare cash plan for you and your dependents

  • Enhanced family leave

  • Wellness and mental health support

  • Retailer discount platform

  • Employee Assistance Programme with 24/7 confidential support

Great work deserves recognition. For that reason, we take time to celebrate individual and team achievements.

  • Birthday and work anniversary gifts

  • Milestone rewards

  • Annual bonus and pay review, based on individual and business performance

Long-term careers matter to us. Consequently, we invest in learning, development, and progression.

  • Company-funded training and development, including international travel

  • Access to over 3,000 online courses

  • Annual talent management and personal development plans

  • Career mobility opportunities across the Volaris Group