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We are on a mission to empower the arts and cultural community to create unforgettable experiences. Established in 1986 and a member of the Volaris group we are a trusted and reliable source of venue and event management software and solutions. 
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Our team are truly world class. Driven by a passion for the arts and culture industry as many of us started our career in venues just like yours, we are committed to helping venues all over the world unlock the power of Artifax and create unforgettable experiences for their audiences.
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There's power in protecting your data ... twice

Written by our Customer Service Specialist, Sam Fern

The importance of two factor authentication on your ArtifaxEvent application

We can never be too safe with data and, in this digital age, being able to verify who’s accessing your data has never been more important. Here at Artifax, we want to make sure your data is as safe and secure as possible. One of the many tools for doing so is the option to switch on Two-Factor Authentication (2FA) on your application.

Two-Factor authentication simply means that your users will have to authenticate when logging into the application. This will prove that the correct person is logging into the correct site and keep your data safe from intruders. Don’t worry, your users wont have to go through this step every time they log in! If they are logging in from a private computer on a familiar IP address, this will only be required once every 30 days.

This added layer of security is entirely optional, but comes as standard with every ArtifaxEvent application. Your system administrators have the power to switch 2FA on within the application. You can choose whether to make this enforced for all users, disabled for no users, or set it to optional so your users can make the choice for themselves.

At Artifax we understand that you may already be using authentication services with other software, so that’s why we’ve recently moved to the Twilio Verify (TOTP) authentication service. This service allows you to authenticate with many of the biggest and most common authentication apps: Google Authenticate, Microsoft Authenticator and Authy, meaning that you should be able to continue using the same authentication apps seamlessly with ArtifaxEvent too. Everything is as efficient as possible. We’re making sure your system works the best it can, for you.

If you’d like to know more about our Two Factor Authentication service, and how to set it up within your AritfaxEvent application, you can read our help centre article here, or you can reach out to our expert Support Team on [email protected] to ask for some more information.

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