Venue teams are under pressure. That was the clear message at INTIX 2026, where professionals from across North America gathered to share what’s working, and what’s not when it comes to delivering seamless events.
Held in Las Vegas, INTIX gave us a front-row seat to the real challenges and operational pressures facing ticketing professionals, box office teams, and event delivery staff every day. At Artifax, we weren’t there to pitch, we were there to listen.
Here’s what stood out.
What We’re Hearing from Venue Teams
Across conversations with ticketing professionals and venue-side staff, three themes came up again:
- Too much information in too many places. Teams are juggling multiple platforms, spreadsheets, and handovers, which increases risk and slows things down.
- Change is constant and painful. Whether it’s a last-minute tech requirement or a booking shift, the stress of managing updates without disruption is real.
- Departments are misaligned. Box office, FOH, tech, marketing. Everyone’s working hard, but not always from the same source of truth.
Venue teams aren’t looking for bells and whistles. They’re looking for tools that make operational complexity manageable.
Three Operational Challenges You Might Recognize
Coordinating Across Departments
When different teams use different systems, small scheduling changes can cause big headaches. That’s not just frustrating, it’s risky.
Tracking Change Without Losing Control
You need to be confident that updates are seen and understood across departments. Manual updates and re-sending documents just won’t cut it anymore.
Delivering Events with Limited Time and Resources
Venue teams are doing more with less. Every hour saved in planning is time that can be spent improving the customer experience.
How Leading Teams Are Responding
We spoke to professionals who are shifting toward centralised visibility, real-time collaboration, and tools that support how events are delivered.
They’re:
- Reducing reliance on spreadsheets
- Creating a single source of event truth
- Aligning ticketing, programming, technical, and FOH teams through shared access
Artifax is proud to be part of that shift. Not by dictating workflows, but by supporting them.
Why This Matters In 2026
Event calendars are filling fast. Audience expectations are higher than ever. And teams don’t have time to chase updates or correct miscommunication after the fact.
What we heard at INTIX confirmed it: Venue teams want more control, fewer surprises, and systems that support, not slow down their work.
Let’s Keep the Conversation Going
If you joined us at INTIX, thank you. If not, we’d still love to share what we’re hearing across the sector.
We’re continuing these conversations throughout the year. If you’d like to hear how teams like yours are improving coordination and clarity with Artifax, get in touch.