The soul of a venue lives in its people
I love a venue tour — especially when it’s a Frank Matcham theatre — so I was delighted to be shown both front and back…
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Talent is everywhere. Opportunity still isn’t.
On my way home from the sublime Chineke! Foundation Prom at the Royal Albert Hall, I was reminded of “Being Good Isn’t Good Enough” —…
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How first and last impressions shape the entire visitor experience
Last week, I visited L’Alliance New York with two colleagues. The moment we walked in, we were greeted with a warm, sincere “Bonjour!” from the…
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Profit is not the opposite of purpose
I pre-ordered Aubrey Bergauer’s call to action, Run It Like a Business, and read it in one sitting on a flight from the UK to…