How first and last impressions shape the entire visitor experience
Last week, I visited L’Alliance New York with two colleagues. The moment we walked in, we were greeted with a warm, sincere “Bonjour!” from the…
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Profit is not the opposite of purpose
I pre-ordered Aubrey Bergauer’s call to action, Run It Like a Business, and read it in one sitting on a flight from the UK to…
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Why clear, inclusive mission statements matter in the arts
Walking along Manhattan’s 42nd Street, I stumbled across a message that stopped me in my tracks. It sits outside the New 42nd Street building and…
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Gatekeeping holds teams back. Here’s how leaders can open doors instead
I don’t believe in horoscopes, but it felt oddly significant that Donna Summer was topping the charts on the day I was born — because…