Case Study: Christ Church Cathedral

How Christ Church Cathedral streamlined operations and gained clarity with Artifax.

Overview

Christ Church Cathedral needed a single system to manage a busy mix of internal and external events and a large contact base. Moving from Google Calendar and no CRM to Artifax gave staff secure, anywhere access, configurable views, and powerful reporting — turning fragmented admin into a coordinated, data-driven workflow.

The Challenge

The Cathedral required a platform that could manage its full events calendar alongside a robust CRM. It had been using Google Calendar to schedule activity and had no central contact system. The new solution needed to work across devices and be configurable to specific needs.

The Solution

ArtifaxEvent was implemented quickly, with recorded training sessions to support staff onboarding and future hires. Teams now use a shared, filterable calendar that can surface the information each user needs, while sales views provide visibility into top clients, revenue status (confirmed, provisional, lost), lead-to-confirmation speed, and business mix. Front-desk colleagues use ArtifaxAgora to see the calendar without information overload.

On the CRM side, contacts are searchable by many fields (e.g., location, job title) and can be grouped; organisations and people can have contact history, documents, finance, and staffing records attached, along with sensitive data and relationship links — making it clear “who you are looking for.”

The Results

A single, filterable calendar that aligns teams and surfaces sales performance.

Recorded training and the Artifax Help Centre underpin adoption and continuity.

CRM now centralises people and organisations with rich, linked data across operations, finance, and staff.

Client Testimonial

"Artifax has streamlined our business in Christ Church Cathedral. Reports show us clients giving us the most business, money due and outstanding, resource usage and sales process stages have proved invaluable. Printed running orders can be distributed easily to staff that have lower access levels. The system can track attendees and manage relationships between entities."

Shawn Talbot

Senior Tourism and Events Coordinator

Why It Matters

With Artifax, Christ Church Cathedral moved from disconnected tools to a single source of truth — improving visibility, decision-making, and day-to-day coordination across teams

See Artifax in Action

Explore how our venue and event management software helps you simplify scheduling, streamline operations, and deliver standout experiences — all in one place.