Artifax has been supporting arts and cultural organizations since 1986. However, longevity alone doesn’t matter unless it’s paired with constant evolution.
What keeps Artifax relevant isn’t just technology. It’s how closely we stay connected to the realities of running venues, programs, and events today — and how intentionally we invest in adapting alongside our community.
Here’s how we make sure Artifax continues to earn its place at the heart of your organization.
Product development shaped by real-world use
Artifax is developed by people who understand the arts and cultural sector because they’ve worked in it. Our product specialists bring years of hands-on experience from venues, festivals, and cultural organizations. As a result, product decisions are grounded in real operational needs, not abstract software trends.
Artifax Event is updated quarterly, with each release focused on improving clarity, efficiency, and collaboration across teams. Rather than chasing novelty, we prioritize enhancements that genuinely support day-to-day work.
Before every release, we host What’s New webinars, where users can see upcoming changes, understand why they were made, and ask questions directly. In other words, development isn’t something that happens to our community — it happens with them.
Learning from the people who use Artifax every day
Our users are one of our greatest sources of insight.
Throughout the year, we host industry-specific Community Meetings, creating space for professionals to share best practices, challenges, and emerging needs. These conversations help surface what’s changing across the sector, from programming pressures to operational constraints, and where tools like Artifax can better support that work.
Importantly, what we learn doesn’t stay external. Insights from these sessions are shared internally through regular knowledge-sharing workshops, ensuring our entire team stays connected to current sector realities.
This feedback loop helps keep Artifax practical, responsive, and grounded in how the sector actually operates.
Technology that connects, not complicates
Arts organizations rely on many systems: ticketing, finance, CRM, marketing, and more. Artifax is designed to sit at the center of that ecosystem, reducing silos rather than adding new ones.
Through our open API and growing integration network, organizations can connect Artifax with the tools they already rely on. This helps create a single source of truth across departments, improving visibility and reducing duplication.
We regularly review our integrations based on client feedback and market needs. As a result, Artifax remains flexible enough to fit different operating models while maintaining consistency and control.
Staying close to the wider sector
Remaining relevant means listening beyond our own user base.
Artifax actively participates in industry conferences, sector events, and professional networks — sometimes as exhibitors, often simply as attendees. These moments provide valuable insight into broader trends, including accessibility, sustainability, audience expectations, and the role of emerging technologies.
Equally important, they allow us to stay connected to the people and organizations shaping the future of arts and culture.
Partnership, not just software
When organizations choose Artifax, they’re choosing a long-term relationship.
Client engagement isn’t owned by one team — it’s part of our culture. From Professional Services and Client Success to Support and Product, our teams work closely with clients to understand how Artifax is being used, what’s working well, and where it could work harder.
These conversations directly inform product decisions and service improvements. In other words, supporting our clients also strengthens the platform itself.
Continuous learning inside Artifax
Staying current requires constant learning.
Across the company, we invest in regular training around security, accessibility, best practices, and emerging standards. We also bring in external specialists and share learnings internally so knowledge doesn’t sit in silos.
This focus on development helps ensure that the people behind Artifax are as thoughtful, informed, and forward-looking as the software they support.
Strength through the Volaris community
Artifax is part of the Volaris Group, a global network of software companies committed to long-term excellence.
This connection gives us access to shared best practices in product development, security, and operations, while allowing us to remain fully focused on the arts and culture sector. As a result, Artifax benefits from both deep sector expertise and world-class software governance.
Built to evolve with you
Artifax has never stood still, and we don’t intend to.
Our purpose has remained consistent since 1986: to support arts and cultural organizations in delivering exceptional experiences. What’s changed is how we do that — through better technology, stronger partnerships, and deeper understanding of the challenges our community faces.
Artifax isn’t an artifact of the past. It’s a platform shaped by experience, strengthened by collaboration, and built for what comes next.