# Artifax Software

> Empowering the arts and cultural community with industry-leading, cloud-based venue and event management software.


## Posts

- [Artifax recertified for Cyber Essentials](https://artifax.com/company/artifax-recertified-for-cyber-essentials/): Strengthening everyday protection for your data and systems We’re pleased to confirm that Artifax has successfully renewed its Cyber Essentials certification, the UK government-backed standard for protecting organizations against the most common cyber threats. Cyber Essentials focuses on practical, day-to-day security controls that help prevent the majority of routine cyber attacks. This recertification demonstrates that Artifax continues to meet these requirements and applies them consistently across our systems. Why this matters for our clients Arts and cultural organisations rely on Artifax to manage sensitive operational information — from event schedules and financial data to personal details for staff, artists, and&hellip;
- [TPC 2026](https://artifax.com/events/tpc-2026/): The Ticketing Professionals Conference (TPC) is the UK’s leading event for the ticketing, marketing, digital, and live entertainment sectors. Known for its high-quality content and practical knowledge-sharing, TPC brings together more than 600 professionals committed to improving how audiences discover, purchase, and experience events. With a focus on accessible ticketing, digital strategy, customer experience, operational efficiency, and sector-wide research, the conference offers a concentrated program of sessions designed to support innovation across venues, performing arts organizations, sports teams, and cultural institutions. For Artifax, TPC 2026 is an essential opportunity to engage with the teams who sit at the intersection of&hellip;
- [CEC 2026](https://artifax.com/events/cec-2026/): The Cultural Enterprises Conference &amp; Trade Show (CEC) is the UK’s leading gathering for commercial teams working across the arts, heritage, and cultural sectors. Known for its practical insights, innovative trade show, and focus on commercial growth, the conference brings together professionals shaping how cultural organizations generate revenue, engage visitors, and build sustainable business models. From retail and e-commerce to visitor experience, venue hire, licensing, and data-driven innovation, CEC provides a unique platform for teams to learn, share best practices, and strengthen their commercial strategy. For Artifax, the Cultural Enterprises Conference 2026 is an ideal opportunity to support the organizations&hellip;
- [INTIX 2026](https://artifax.com/events/intix-2026/): INTIX is the premier annual gathering for professionals across ticketing, live entertainment, and venue operations. Renowned for its vibrant blend of innovation, networking, and industry expertise, the conference brings together the leaders shaping how audiences purchase, access, and experience events. With more than 1,000 attendees, 100+ exhibitors, and over 150 speakers, INTIX showcases the latest advancements in ticketing technology, data insights, customer experience, and revenue strategy. For organizations managing performances, festivals, sports events, and large-scale venues, INTIX provides unmatched access to tools, trends, and future-focused conversations. For Artifax, INTIX 2026 is an invaluable opportunity to connect with the people and&hellip;
- [BAFA 2026](https://artifax.com/events/bafa-2026/): The BAFA “Conference for Festivals” is one of the UK’s most important gatherings for the arts festival community. Bringing together festival directors, producers, programmers, and operational teams, the conference creates a collaborative space where sector leaders exchange knowledge, explore shared challenges, and shape the future of festival delivery. With two days of panels, roundtables, workshops, and research presentations — including insights from Festivals Mean Business — the conference is renowned for its focus on leadership, sustainability, innovation, and sector-wide resilience. For Artifax, the BAFA Conference for Festivals 2026 is a key moment to connect with the organizations creating some of&hellip;
- [ISPA 2026](https://artifax.com/events/ispa-2026/): ISPA’s New York Congress is one of the most respected global leadership gatherings in the performing arts. As a hub for bold conversations, international collaboration, and sector-wide innovation, ISPA brings together leaders from across the world to shape the future of the performing arts. With a strong focus on executive leadership, creative equity, emerging technologies, and the evolving global landscape, ISPA offers a unique space for arts professionals to exchange ideas and drive meaningful change. For Artifax, ISPA New York 2026 is a valuable opportunity to engage with global decision-makers, understand emerging challenges, and contribute to conversations defining the next&hellip;
- [Beyond Go Live: Maximizing and sustaining the value of enterprise software](https://artifax.com/guides/beyond-go-live/): For many organizations, “Go Live” becomes the finish line. In reality, it is just the beginning. This white paper explores how arts and cultural organizations can move beyond one-off implementation toward ongoing value — making sure their venue management system grows with them instead of drifting into underuse and workarounds. Download PDF Inside This White Paper The hidden costs of “set and forget” implementations where usage stagnates and processes revert to old habits. How to anchor adoption in concrete outputs — schedules, reports, invoices — so the system becomes the single source of truth. Ways to keep leaders, system administrators,&hellip;
- [APAP 2026](https://artifax.com/events/apap-2026/): APAP NYC is one of the most influential annual gatherings in the performing arts industry. As the premier marketplace for presenting, booking, and touring, the conference brings together thousands of arts professionals who shape how performances are produced, programmed, and shared with audiences nationwide. For organizations managing complex schedules, multi-venue operations, artist bookings, touring productions, and year-round programming, APAP NYC is where the sector comes together to network, learn, and prepare for the year ahead. For Artifax, it’s an essential opportunity to connect with the performing arts community and support the organizations driving creativity across the country. Event Overview Dates:&hellip;
- [Artifax recertified for ISO 9001 and ISO 27001](https://artifax.com/company/artifax-recertified-for-iso-9001-and-iso-27001/): Continuing our commitment to quality and security We’re proud to share that Artifax has been successfully recertified for ISO 9001 and ISO 27001, the international standards for quality management and information security. This recertification reflects our ongoing commitment to delivering a reliable, secure, and client-centered experience for arts and cultural organizations around the world. ISO 9001 demonstrates our focus on continuous improvement and consistent service delivery. Meanwhile, ISO 27001 confirms that our information security practices meet rigorous global standards. Together, these certifications signal that Artifax is built on processes and safeguards our clients can trust. Why this matters for our&hellip;
- [If You Give a Mouse a Cookie](https://artifax.com/company/if-you-give-a-mouse-a-cookie/): Remember If You Give a Mouse a Cookie? It’s one of my favorite books. Cute mouse, big chain reaction — and yes, I even have a tattoo to memorialize it 🤣 If you’re not familiar with the story, here’s the short version. A mouse asks for a cookie. Then, because he has a cookie, he needs a glass of milk. Then a napkin. Then a mirror. Then a nap. One small request sets off a long chain of perfectly logical follow-ups. Honestly? It perfectly describes what it’s like for many of our clients working with venue management software. One improvement&hellip;
- [Introducing DocuSign in ArtifaxEvent v4.5.9: Contracts, simplified](https://artifax.com/product/introducing-docusign-in-artifaxevent-v4-5-9-contracts-simplified/): Printing, scanning, and chasing signatures slows everything down. Now you can keep contracts moving without leaving Artifax. With the new DocuSign integration in ArtifaxEvent v4.5.9, you can send, track, and complete contracts directly from your existing workflow. As a result, your team spends less time on admin and more time delivering great events. What’s new in v4.5.9 DocuSign is now integrated into Artifax so contracts can move from draft to signed, faster. For example, you can manage e-signatures for venue hire agreements, technical rider sign-offs, and more, all within the system. Here’s what you can do: Send contracts for e-signature&hellip;
- [The ROI of Venue Management Software: Building resilience and revenue in arts venues](https://artifax.com/guides/the-roi-of-venue-management-software/): Spreadsheets, shared calendars, and email threads feel familiar, but they come with hidden costs. Time lost to reconciliation, double bookings, and missed opportunities directly affects financial resilience. This white paper explores the return on investment (ROI) of purpose-built venue management software, showing how integrated tools help venues save time, avoid errors, and generate new revenue. Download PDF Inside This White Paper The hidden costs of ad hoc tools, from wasted staff hours to scaling failures and weak accountability. How a dedicated venue management platform consolidates calendars, permissions, and financial data into one audited system. A representative case where a cultural&hellip;
- [Skill shows up in the questions, not the answers](https://artifax.com/company/skill-shows-up-in-the-questions-not-the-answers/): There’s a quote often attributed to Voltaire (though it’s more accurately traced to the French writer Pierre-Marc-Gaston, duc de Lévis) that goes something like this: It is easier to judge the mind of someone by their questions rather than their answers. I think about that idea often in my work. Answers are everywhere. Experience, data, best practice, and technology give us no shortage of them. However, answers are only useful if you’re asking the right questions first. And that’s where skill really shows up. Knowledge produces answers. Skill shapes the questions. In complex organizations, particularly in arts and culture, it’s&hellip;
- [Bristol Beacon](https://artifax.com/client-stories/bristol-beacon/): How Bristol Beacon built operational excellence and prepared for growth with Artifax. Overview During one of the UK’s largest cultural redevelopment projects, Bristol Beacon reimagined how its teams work together. By partnering with Artifax to redefine workflows and integrate its systems, the venue created a single operational backbone that connects programming, finance, staffing, and reporting — ready to support an unprecedented increase in events when its doors reopen.  The Challenge Bristol Beacon, a music charity, venue, and education hub managed by Bristol Music Trust, was undertaking a major capital transformation. Its teams promoted events across more than 35 venues in&hellip;
- [ArtifaxEvent v4.5.9 released](https://artifax.com/product/artifaxevent-v4-5-9-released/): ArtifaxEvent v4.5.9 introduces important improvements across contracts, support, performance, and day-to-day booking workflows. Together, these updates reduce manual steps, improve clarity when managing complexity, and make the system faster and more reliable to use at scale. Rather than a single overview webinar, this release is supported by short, focused videos for each headline feature. As a result, teams can explore what matters most to them, revisit details when needed, and share specific updates with colleagues. Clients can find this by logging in to our Help Centre. Contracts move faster with DocuSign integration This release introduces a new DocuSign integration that&hellip;
- [What dance shows teach us about training that actually works](https://artifax.com/company/what-dance-shows-teach-us-about-training-that-actually-works/): When I was a fresher at university in the late 1990s, line dancing was sweeping the country. I spotted an opportunity and trained as a country and western dance instructor, teaching classes a couple of nights a week. The rooms were always mixed. People of different ages, confidence levels, fitness and experience were all learning together. What I learned very quickly was this: if you want a group to improve, you have to make the complex feel simple. You have to teach in layers. And you have to help people progress together, even when they are starting from very different&hellip;
- [Adopting Change with Confidence: Practical steps for arts & culture leaders](https://artifax.com/guides/adopting-change-with-confidence/): Download PDF New systems promise better data, smoother workflows, and more capacity. However, change inside arts and cultural organisations often stalls. This happens not because the software is wrong, but because the human side of adoption is underestimated. As a result, this white paper combines proven change-management frameworks with sector examples. It gives you practical guidance to support your teams through implementation with clarity and confidence. Inside This White Paper Why 60–70% of large change programs fail to meet their objectives, and what that means for arts and cultural venues. How to run procurement that looks beyond feature lists and&hellip;
- [Future-proofing your venue](https://artifax.com/guides/future-proofing-your-venue/): The arts and cultural sector has always been resilient, but the past few years have shown just how quickly the landscape can change. From shifting audience expectations to new funding pressures and the rise of digital engagement, venues are navigating a world that feels less predictable than ever. The challenge for venue leaders is clear: how do you make decisions today that will keep your organization strong, relevant, and sustainable tomorrow? Here are four ways to start future-proofing your venue. 1. Build Flexible Operations Audiences expect more than a single-use venue. One week it’s a touring concert, the next it’s&hellip;
- [The Volunteer Challenge: How venues can better support the people who make it all possible](https://artifax.com/guides/the-volunteer-challenge/): Volunteers are the backbone of many arts and cultural organizations. From ushering audiences to supporting education programs, they play a vital role in keeping venues running smoothly. But with that reliance comes a unique challenge: how do you schedule, manage, and support volunteers effectively when their availability is often unpredictable? In this blog, we’ll explore the volunteer challenge, why it matters, and how venues can overcome it. The Value of Volunteers For most venues, volunteers aren’t just a “nice to have.” They’re a lifeline. They bring passion, community connection, and a level of care that audiences notice. But unlike staff,&hellip;
- [Why Data Security Matters](https://artifax.com/guides/why-data-security-matters/): Every booking, contract, and audience interaction involves valuable data. Moreover, a single breach can damage trust, trigger scrutiny, and drain limited capacity. This white paper shows why data security should sit alongside features and price when choosing venue software. It also explains how the right partner can reduce your compliance burden rather than add to it. Download PDF Inside This White Paper Why improvised tools like spreadsheets and consumer apps create hidden security risks and operational blind spots. The core security and privacy standards you should demand from any software vendor, including certifications and data residency options. How a security-first&hellip;
- [5 scheduling mistakes costing venues thousands](https://artifax.com/guides/scheduling-mistakes/): Running a venue means juggling hundreds of details. Events, staff, volunteers, equipment, and audiences. With so much at stake, even a small scheduling mistake can cost thousands in lost revenue every year. Here are the five most common pitfalls and how Artifax helps you avoid them. 1. Still Using Spreadsheets Spreadsheets are useful, but they weren’t designed for complex venue scheduling. Multiple versions get saved, updates are missed, and suddenly two events are booked into the same space. How Artifax helps: With Artifax, you get a single, centralized schedule your whole team can access. Everyone sees the same live version,&hellip;
- [What happens when processes go unquestioned](https://artifax.com/company/what-happens-when-processes-go-unquestioned/): When working with clients, our Product Specialists begin by understanding how work actually happens. Not how it is meant to happen, or how it is documented. Instead, we focus on how tasks move from one person to the next in practice. Those conversations often reveal something familiar. Many workflows include steps that remain not because they are still useful, but because they are established. They may have been introduced years ago to solve a problem that no longer exists.They may reflect how one individual preferred to work at the time.Or they may simply persist because no one has stopped to&hellip;
- [Why recognizing your people matters more than you think](https://artifax.com/company/why-recognizing-your-people-matters-more-than-you-think/): When I recently visited the Carnegie Hall website, I expected to find event listings, educational programs and performance information. What I didn’t expect was one of the most surprising and uplifting features I’ve seen on a venue website: a full listing of all leadership and staff, presented almost like movie credits. It was a small detail, yet it made a big impact. In an era when many venues remove staff listings to reduce maintenance or avoid unsolicited contact, it was refreshing to see an organization publicly celebrating the people who make everything possible. It felt like an act of recognition,&hellip;
- [Taking payments just got easier in Artifax](https://artifax.com/product/taking-payments-just-got-easier-in-artifax/): Managing payments should be as straightforward as sending an invoice. Now, it is. With Payment Processing in Artifax, you can send invoices, accept payments, and see updates instantly, all without leaving the system. Stripe powers the payment experience, giving you security, reliability, and peace of mind from a platform you already trust. How it works Once you activate Payment Processing, the workflow stays simple and connected: Send an invoice directly from Artifax Your customer receives a secure Stripe payment link Customers pay online, and Artifax updates payment status instantly You do not need extra tools, manual reconciliation, or double entry. Artifax&hellip;
- [ArtifaxEvent v4.5.8 released](https://artifax.com/product/artifaxevent-v4-5-8-released/): ArtifaxEvent v4.5.8 introduces major improvements to payments, event creation, and configuration workflows. This release is about reducing friction in high-volume operations, improving clarity when managing complexity, and giving teams more control without adding administrative burden. Several of these updates directly support finance, operations, and programming teams working under time pressure, especially during busy delivery periods. Clients can learn more by logging in to our Help Centre. Get paid faster with online payment processing v4.5.8 introduces a new Payment Processing module that allows customers to pay invoices online through a secure, Stripe-powered checkout. Invoices issued from Artifax can now include a&hellip;
- [Artifax welcomes Safa Yalçın as Product Owner](https://artifax.com/company/artifax-welcomes-safa-yalcin-as-product-owner/): Strengthening our product vision for the future We’re excited to welcome Safa Yalçın to Artifax as our new Product Owner, joining the team on June 9. Safa brings experience working on enterprise applications, a strong technical foundation, and a genuine passion for shaping products that sit at the intersection of user needs and engineering excellence. His arrival comes at an important moment in our continued evolution. As Artifax grows, we’re investing in people who can help us deliver clear, usable, and scalable solutions for arts and cultural organizations around the world. Safa’s background and mindset make him an excellent addition&hellip;
- [How “I Think” can be a gift to your team](https://artifax.com/company/how-i-think-can-be-a-gift-to-your-team/): There’s a phrase I hear often — sometimes multiple times a day — that always makes me pause: “I feel…” It’s not that feelings aren’t valid. They absolutely are. If you’re talking about your emotional state, “I feel” is exactly the right phrase. However, when someone uses “I feel…” to express a considered opinion — based on experience, thought, skill or insight — they may be unintentionally undermining themselves. And I don’t want that for anyone. Why wording matters more than we think Language shapes perception. So when a colleague says: “I feel this is the right approach.”“I feel the&hellip;
- [ArtifaxEvent v4.5.7 released](https://artifax.com/product/artifaxevent-v4-5-7-released/): ArtifaxEvent v4.5.7 focuses on improving visibility, reducing scheduling friction, and speeding up everyday workflows. This release introduces clearer calendar signals, smarter defaults, and more efficient ways to work with rooms, resources, and schedules. Together, these updates help teams make better decisions earlier and avoid surprises later. Clients can learn more by logging in to our Help Centre. Clearer room availability with unavailable time slots Before v4.5.7, events that users did not have permission to access could be completely hidden on the graphical calendar. As a result, rooms could appear available when they were not, leading to unexpected clashes during booking.&hellip;
- [Automations: instant notifications for the ‘need to knows’ and ‘nice to knows’](https://artifax.com/product/automations/): The importance of communicating changes to the right teams at the right times At Artifax, we strive to help you make your site the single source of truth for the events you deliver.&nbsp; Anecdotally, I’ve heard many system users say that ‘if it isn’t in Artifax, it isn’t happening!’ &nbsp;While this is a great testament to the calendar, just knowing an event is in the system isn’t always enough. New enquiries and bookings, or changes to existing events, need to be successfully and efficiently communicated throughout a range of teams in your organizations.&nbsp; After all, no one knows what they&hellip;
- [Cutting Costs Without Cutting Creativity: Financial best practices for arts venues](https://artifax.com/guides/cutting-costs/): We all know that running an arts venue is a constant balancing act. On one hand, you want to foster creativity, provide unforgettable experiences for your audiences, and support artists. On the other, financial sustainability is fundamental to keeping the doors open. Here&#8217;s the good news &#8211; cost-cutting doesn’t have to mean compromising on your artistic vision. With smart financial strategies, you can find ways to stretch your budget while keeping creativity alive. Here’s how. Optimize Your Space for Maximum Use If your organization has a venue, it&#8217;s one of your biggest assets—make sure it’s working for you around the&hellip;
- [Artifax welcomes Asher Bourke as Client Success Specialist in the UK](https://artifax.com/company/asher-bourke/): Strengthening our commitment to client partnership We’re delighted to welcome Asher Bourke to Artifax as our Client Success Specialist, supporting organizations across the United Kingdom. Asher joins our newly expanded Client Success team, bringing energy, empathy, and a deep passion for arts and culture. Her appointment marks the next milestone in our commitment to providing proactive, long-term partnership across the global Artifax community. With Laura McMullin supporting clients in North America and Asher focusing on the UK, our Client Success function is now fully in motion. A role that unites passion, experience, and purpose Asher brings five years of experience&hellip;
- [Maximizing Revenue Streams: How arts institutions can leverage venue management software](https://artifax.com/guides/maximizing-revenue-streams/): In today’s evolving arts and culture sector, institutions must diversify their revenue streams to remain financially sustainable. One of the most effective ways to do this is by leveraging venue management software, to optimize space utilization, streamline operations, and create new income opportunities. Unlocking Revenue Potential with Venue Management Software By utilizing a venue management solution like ArtifaxEvent which was designed specifically for arts and cultural organizations, you will open a world of business intelligence created by your own data. By centralising event planning, resource allocation, and financial tracking, it helps institutions maximize efficiency and revenue generation. Here’s how. 1.&hellip;
- [Laura McMullin steps into New Client Success Specialist role for North America](https://artifax.com/company/laura-mcmullin/): A new era for Client Success at Artifax Today marks an exciting milestone for Artifax as Laura McMullin joins our newly formed Client Success team as our first North American Client Success Specialist. Laura moves into this role after three and a half years as a Product Specialist within our Professional Services team. Her deep product knowledge, sector understanding, and genuine passion for the arts make her uniquely suited for this next chapter. This transition also represents a significant moment in the maturity of our business. For the first time in Artifax’s history, we now have a role dedicated entirely&hellip;
- [B:Music, Birmingham](https://artifax.com/client-stories/bmusic/): How B:Music improved booking efficiency and shared insight across programmes using Artifax. Overview B:Music supports hundreds of independent music instructors, venues, and artists across Greater Birmingham. With a diverse network of events and studio sessions to manage, it needed a single system to centrally coordinate bookings and reporting. By implementing Artifax, B:Music streamlined its booking processes and gave managers a clearer view of activity across its network.  The Challenge B:Music’s network runs numerous studios, classes, concerts, and hire agreements. Their existing system relied on separate spreadsheets, emails, and calendar tools — making it difficult to coordinate across locations and instructors. The&hellip;
- [ArtifaxEvent v4.5.6 released](https://artifax.com/product/artifaxevent-v4-5-6-released/): ArtifaxEvent v4.5.6 delivers meaningful improvements to administration, saving behavior, resource visibility, and financial clarity. This release is about reducing friction in complex setups, making key actions easier to find, and giving teams clearer insight into how data, resources, and charges are organized. Many of these changes quietly remove pain points that slow teams down when systems grow more sophisticated. Clients can learn more by logging in to our Help Centre. A simpler, more unified Administration experience In v4.5.6, the Administration area has been consolidated into a single, streamlined section. Configuration and Management pages have been brought together, making it easier&hellip;
- [Looking back to plan ahead with Artistic Programming](https://artifax.com/product/artistic-programming-blog/): Why Artistic Programming Matters Many of our staff members have worked in the arts, so we know how vital Artistic Programming is for busy organizations. It becomes even more important when you deliver a wide range of art forms. Questions such as “When did we last stage this piece?”, “What fee did we pay this artist?”, or “How long does this work run with intervals?” can all be answered quickly with Artistic Programming. It is a powerful Artifax module, and in this post, I’ll explain why. Understanding Programs Programs keep your Artistic Programming information in one place. You can store&hellip;
- [The soul of a venue lives in its people](https://artifax.com/company/the-soul-of-a-venue-lives-in-its-people/): I love a venue tour — especially when it’s a Frank Matcham theatre — so I was delighted to be shown both front and back of house at the London Coliseum, home of English National Opera. It’s an extraordinary building: London’s largest theatre, rich in history and architectural grandeur. But as magnificent as it is, the visit reinforced something I’ve believed for a long time: the soul of a venue doesn’t live in the building — it lives in its people. From the moment you arrive at a venue to the moment you step back outside into the real world,&hellip;
- [ArtifaxEvent v4.5.5 released](https://artifax.com/product/artifaxevent-v4-5-5-released/): ArtifaxEvent v4.5.5 introduces important improvements to scheduling, financial control, and system transparency. This release expands how teams can plan and review activity at the Arrangement level, while giving finance and operations teams more efficient tools to manage charges and pricing consistency. Together, these updates support clearer oversight and faster decision-making across complex bookings. Clients can learn more by logging in to our Help Centre. A unified schedule view at the Arrangement level Prior to v4.5.5, schedules were only available at the Event level. While detailed, this made it harder to understand how multiple events fit together within a single Arrangement.&hellip;
- [Christ Church Cathedral, Dublin](https://artifax.com/client-stories/christ-church-cathedral/): How Christ Church Cathedral streamlined operations and gained clarity with Artifax. Overview Christ Church Cathedral needed a single system to manage a busy mix of internal and external events and a large contact base. Moving from Google Calendar and no CRM to Artifax gave staff secure, anywhere access, configurable views, and powerful reporting — turning fragmented admin into a coordinated, data-driven workflow.   The Challenge The Cathedral required a platform that could manage its full events calendar alongside a robust CRM. It had been using Google Calendar to schedule activity and had no central contact system. The new solution needed to work&hellip;
- [When “too much” is exactly what you need](https://artifax.com/guides/when-too-much-is-exactly-what-you-need/): Why using a platform shaped by larger organizations can accelerate growth for smaller ones For many smaller arts and cultural organizations, choosing software can feel like a balancing act. You need tools that support today’s reality — small teams, limited budgets, and people wearing multiple hats — without locking you into systems you’ll quickly outgrow. So when a platform like Artifax can feel “too much”, it’s a natural hesitation. Isn’t this kind of system built for large, complex institutions? In practice, that’s exactly why it works so well for smaller organizations. Built by the biggest challenges — refined for everyone&hellip;
- [Talent is everywhere. Opportunity still isn’t.](https://artifax.com/company/talent-is-everywhere-opportunity-still-isnt/): On my way home from the sublime Chineke! Foundation Prom at the Royal Albert Hall, I was reminded of “Being Good Isn’t Good Enough” — a song from the 1967 Styne, Comden and Green musical Hallelujah, Baby!. It’s a song about how much harder you have to work when people like you are underrepresented as how talent alone is rarely enough. https://www.youtube.com/watch?v=WCwmnrqNFGk When you don’t see others like yourself succeeding in a particular field, ambition can quietly narrow. You may begin to circumscribe what you aim for, consciously or not. As the saying goes, “If you can’t see it, you&hellip;
- [National Portrait Gallery, London](https://artifax.com/client-stories/national-portrait-gallery/): How the National Portrait Gallery manages events and spaces with confidence using ArtifaxEvent. Overview When the National Portrait Gallery reopened after its extensive refurbishment, it needed a reliable, centralised system to manage a diverse range of public events, private hires, and internal activities.  By implementing Artifax, the Gallery replaced fragmented processes with one intuitive platform — improving coordination, reducing duplication, and giving every department real-time visibility across 75 rooms and multiple event types.  The Challenge Before using Artifax, the Gallery relied on separate spreadsheets and calendars to manage bookings for exhibitions, hires, and internal meetings. This disjointed approach made it&hellip;
- [How first and last impressions shape the entire visitor experience](https://artifax.com/company/how-first-and-last-impressions-shape-the-entire-visitor-experience/): Last week, I visited L’Alliance New York with two colleagues. The moment we walked in, we were greeted with a warm, sincere “Bonjour!” from the receptionist. We were immediately offered information, a place to relax and the kind of unforced hospitality that sets the tone for everything that follows. When we left, that same staff member wished us farewell with the same warmth. It was a small moment — yet it had a big impact.It demonstrated something vital: every visitor matters, and the way we make people feel is a powerful expression of organizational culture. First impressions set expectations. Last&hellip;
- [Profit is not the opposite of purpose](https://artifax.com/company/profit-is-not-the-opposite-of-purpose/): I pre-ordered Aubrey Bergauer’s call to action, Run It Like a Business, and read it in one sitting on a flight from the UK to the US. Many of the insights into smart practice for arts organizations apply far beyond our sector, and I devoured every page. The title is deliberately provocative. If you work in the arts, what’s your reaction to it? How do you think your team would respond? Would they be surprised to learn that it’s not about distancing from mission, but delivering on it more effectively? About putting management structures in place that enable people to&hellip;
- [Why clear, inclusive mission statements matter in the arts](https://artifax.com/company/why-clear-inclusive-mission-statements-matter-in-the-arts/): Walking along Manhattan’s 42nd Street, I stumbled across a message that stopped me in my tracks. It sits outside the New 42nd Street building and reads: “Access to the performing arts is a right that starts from birth — the right to wonder ‘what if?’, the right to challenge ‘why not?’ — because the earlier the arts are part of our lives, the sooner we achieve the extraordinary.  The arts change everything.” It’s a bold statement — and a beautiful one. More importantly, it is clear, inclusive and generous. It reflects the organization’s values instantly, even for people who never&hellip;
- [The future of venue management lies in software](https://artifax.com/guides/the-future-of-venue-management-lies-in-software/): In the fast-paced world of arts and culture, efficient venue management is what makes a thriving institution. As we navigate an era marked by technological advancements, the fusion of innovation and tradition has never been more crucial. Enter Artifax — a game-changer poised to redefine the future of venue management. A solution built by creatives, for creatives. The Evolution of Venue Management Historically, managing a venue has involved juggling a plethora of tasks — scheduling events, coordinating staff, handling sales, managing resources, and ensuring an unforgettable experience for your audience and visitors. This complex tapestry of responsibilities often leads to&hellip;
- [Gatekeeping holds teams back. Here’s how leaders can open doors instead](https://artifax.com/company/gatekeeping-holds-teams-back-heres-how-leaders-can-open-doors-instead/): I don’t believe in horoscopes, but it felt oddly significant that Donna Summer was topping the charts on the day I was born — because I love disco strings, and it surely felt like destiny to find myself at the exuberant, euphoric D.I.S.C.O Prom at the Royal Albert Hall. 🕺🪩🕺 It was joyful, generous, and exhilarating. But beyond the sheer pleasure of hearing beloved dancefloor anthems reimagined for orchestra, the evening offered a powerful reminder of what happens when organizations actively choose not to be cultural gatekeepers. The modern BBC Proms program has evolved far beyond its origins. Alongside the&hellip;
- [Psychological safety is the foundation of high-performing teams](https://artifax.com/company/psychological-safety-is-the-foundation-of-high-performing-teams/): I’m not someone who follows football closely, but two very different experiences taught me something unexpected about leadership: the England squad’s approach during Euro 2024 — and James Graham’s play Dear England, first produced at the National Theatre. Theatre has a remarkable way of giving us new language for ideas we think we already understand. Dear England did this brilliantly. It dramatized not only tactics and training, but the emotional culture surrounding English football, showing how Gareth Southgate reshaped a team defined by pressure and past failures into one grounded in belief, vulnerability and connection. Then I learned about a&hellip;
- [ArtifaxEvent v4.5.4 released](https://artifax.com/product/artifaxevent-v4-5-4-released/): ArtifaxEvent v4.5.4 introduces important refinements to contracts, pricing control, scheduling clarity, and permissions. This release focuses on giving organisations greater precision in how agreements are configured, tracked, and governed, while reducing friction in day-to-day event management. Several of these changes strengthen control without adding complexity, particularly for commercial and operational teams. Clients can learn more by logging in to our Help Centre. More precise contracts with configurable sub-types This release introduces Contract Sub-types, allowing organisations to move beyond broad contract categories and define more specific agreement types with tailored defaults. Each sub-type can have its own predefined clauses and options,&hellip;
- [The importance of data security in the arts and culture community](https://artifax.com/guides/data-security-in-the-arts/): In today’s digital landscape, data security is no longer optional. Cultural organizations rely on digital tools for everything from programming and rentals to fundraising and education. As a result, the information they hold — from artistic intellectual property to personal patron details — needs protection. Strong security practices safeguard not only systems but also the trust that underpins every cultural relationship. Below are the key reasons why data security is essential for the arts and culture community. 1. Protecting Intellectual Property Artists, museums, and cultural institutions invest tremendous time and resources in creating original work. Digital art, music, archival records,&hellip;
- [How Artistic Programming helps venues build a living archive](https://artifax.com/product/how-artistic-programming-helps-venues-build-a-living-archive/): Artistic programming is built on memory. What’s been performed before. What resonated. What feels overdone. Which artists, works, and themes are part of your venue’s identity — and which ones are still waiting to be explored. Yet in many organizations, that memory lives in scattered spreadsheets, Word documents, email threads, or individual heads. Over time, it becomes harder to answer even simple questions: When did we last present this work? How often have we programmed this composer, director, or artist? What patterns are emerging across seasons? How do we share accurate artistic programming information with marketing and stakeholders? Artistic Programming&hellip;
- [What museums teach us about the value of shared information](https://artifax.com/company/centralising-information-museums/): This is me, standing outside the 81st Street entrance to the Metropolitan Museum of Art in New York City. Why this entrance? At the time, we were working on a project with the Met, and we often heard about the team that manages its group tours. Every day, dozens of students enter through this very door. It may not be the iconic 5th Avenue façade, but it is a vital part of the museum experience for many young visitors. During a work trip to New York, my colleague Adam Pepper and I had the chance to visit the Met in&hellip;
- [Built for the long term: how Artifax stays relevant to the arts and culture sector](https://artifax.com/company/built-for-the-long-term/): Artifax has been supporting arts and cultural organizations since 1986. However, longevity alone doesn’t matter unless it’s paired with constant evolution. What keeps Artifax relevant isn’t just technology. It’s how closely we stay connected to the realities of running venues, programs, and events today — and how intentionally we invest in adapting alongside our community. Here’s how we make sure Artifax continues to earn its place at the heart of your organization. Product development shaped by real-world use Artifax is developed by people who understand the arts and cultural sector because they’ve worked in it. Our product specialists bring years&hellip;
- [ArtifaxEvent v4.5.3 released](https://artifax.com/product/artifaxevent-v4-5-3-released/): ArtifaxEvent v4.5.3 introduces important improvements to pricing control, contracts, and financial searching. This release focuses on giving organisations more flexibility at the Arrangement level, while simplifying contract creation and improving oversight across financial records. Together, these changes support clearer commercial control without increasing administrative complexity. Clients can learn more by logging in to our Help Centre. Smarter pricing defaults by Arrangement type v4.5.3 introduces the ability to assign a Default Price Code at the Arrangement Type level. This means pricing behavior can now adapt automatically based on the nature of the booking. For example, corporate events, commercial hires, or community&hellip;
- [Conducting Change: Empowering teams through implementation processes](https://artifax.com/guides/empowering-teams-through-implementation-processes/): In the busy world of arts and culture, your needs can change quickly. What you require from a venue and event management system, or your booking processes, can change and you may have to look for a new solution to accommodate these evolving needs. There is no hiding from the fact we’re facing a time of uncertainty regarding funding, so any investment in a new system needs to pay dividends for your organization. And quickly!  Correctly configuring and implementing a new system will prove essential for saving you precious time and money. A great implementation, with guided training for your&hellip;
- [How to use calendars in Artifax to support better decisions, not just better schedules](https://artifax.com/product/calendar-efficiency/): Artifax is designed to give your organization a single source of truth. However, that doesn’t mean everyone needs — or wants — to see the same information in the same way. Programming teams, operations, sales, and senior leadership all rely on the calendar. What differs is how they need to view it. Using the right calendar view for the right task can dramatically improve clarity, reduce friction, and save time across teams. Here are some practical ways to get more value from calendars in Artifax — without adding complexity. Different questions need different views Calendars aren’t just for seeing what’s&hellip;
- [How to get buy-in to change your finance processing](https://artifax.com/guides/how-to-get-buy-in-to-change-your-finance-processing/): Red flag alert! We’ve only gone and mentioned change and finances in one sentence.  While we know that these two topics will not win a popularity contest, if you are finding your current financial processes painful, be sure to read on &#8211; as they don&#8217;t need to be! Finance processing can be made pain-free with Artifax. Embrace our years of experience helping arts and culture venues, just like yours, gain control of their finance processing. We know your finance workflows inside out, and would love to share what we know. Picture this scene &#8211; you’ve successfully delivered your event and&hellip;
- [Celebrating the people who bring our venues to life](https://artifax.com/company/celebrating-the-people-who-bring-our-venues-to-life/): During The Big Night of Musicals (a televised celebration produced by the National Lottery and broadcast on BBC One, showcasing performances from major West End and touring productions) one of the most touching moments didn’t come from a spectacular song or staging. It came when the spotlight fell on Graham Simpson, an usher who has worked at Capital Theatres in Edinburgh for thirty years. Colleagues spoke about his warmth, enthusiasm and the way he makes every visitor feel welcome. The recognition was heartfelt, emotional and entirely deserved. And it reminded me of something essential: A venue’s magic isn’t only onstage. It’s&hellip;
- [ArtifaxEvent v4.5.2 released](https://artifax.com/product/artifaxevent-v4-5-2-released/): ArtifaxEvent v4.5.2 introduces significant improvements to resource bookings, logistics planning, calendar filtering, and programme assignment. This release focuses on giving teams better visibility into complex data, reducing repetitive work, and supporting more confident planning across events, people, and spaces. Many of these enhancements strengthen core workflows that sit at the heart of day-to-day operations. Clients can learn more by logging in to our Help Centre. Clearer insight into resource and sub-resource bookings v4.5.2 improves visibility into how resources are structured and costed within events. Sub-resource bookings are now surfaced more clearly within parent resource bookings, making it easier to understand&hellip;
- [Artifax appoints new Managing Director to oversee next phase of growth](https://artifax.com/company/artifax-new-managing-director/): Artifax is pleased to announce the promotion of Operations Director, Tim Leighton, to the position of Managing Director. Tim replaces Andy Wheeler who leaves Artifax after more than 20 years of service, including a highly successful period leading the company. Tim joined Artifax in 2008 as a Support Analyst &amp; Trainer and has been a member of the management team since 2009. Over the last three years, first as Head of Operations and then Operations Director, he played an important role helping the company transition into an efficient fully remote business. Arts &amp; culture runs through Tim’s veins. Coming from&hellip;
- [The Artifax Advantage: 10 reasons arts venues are rethinking event management in 2024 ](https://artifax.com/company/artifax-advantage-events-management-solution/): Event management in arts and culture has never been simple. In fact, for many organizations, it has become more complex every year. Programming is more ambitious. Teams are more stretched. Reporting requirements are higher. Meanwhile, much of the operational infrastructure behind the scenes still relies on spreadsheets, disconnected tools, and institutional memory. As a result, many venues reach a tipping point. Creativity alone is no longer enough. To deliver great work sustainably, teams need systems that support how they actually operate. Below are ten reasons arts and cultural organizations are rethinking event management in 2024, and why many are moving&hellip;
- [Robust systems matter more than ambitious goals](https://artifax.com/company/robust-systems-matter-more-than-ambitious-goals/): While in New York for APAP NYC, I stopped by Theatre Row to catch up with the team at Building for the Arts NY. Their drive for continuous improvement — not just in outcomes, but in how their work actually gets done — was energizing and inspiring. It reminded me of a line from James Clear that I return to often: “We don’t rise to the level of our goals. We fall to the level of our systems.” It’s a deceptively simple idea, but a powerful one. Goals are easy. Systems do the work. Most organizations are very good at&hellip;
- [What changes when venues run on one shared platform](https://artifax.com/company/what-changes-when-venues-run-on-one-shared-platform/): Most venue and event teams don’t struggle because they lack commitment or expertise. They struggle because information is fragmented. Schedules live in one place. Client details in another. Financial data somewhere else. Reporting happens at the last minute. Decisions rely on partial visibility and a lot of manual checking. The real value of a platform like Artifax isn’t found in individual features. It comes from what happens when those fragments are brought together — and teams can finally work from the same understanding of what’s happening. Fewer handovers, less rework When scheduling, resources, clients, and finances are managed in separate&hellip;
- [Optimizing booking operations: Practical ways arts venues can work more efficiently](https://artifax.com/company/optimizing-operations-master-efficiency/): For many arts and cultural organizations, the booking process is where operational pressure is felt most acutely. Multiple enquiries arrive at once. Availability needs checking across spaces, staff, and equipment. Information is shared between departments, often through a mix of emails, spreadsheets, and institutional memory. As a result, even small inefficiencies can quickly compound. Optimizing booking operations is not about moving faster at all costs. It is about reducing friction, improving visibility, and creating processes teams can rely on during busy periods. Based on decades of working alongside venues, here are nine practical principles that consistently support more efficient booking&hellip;
- [Using historical data to run your venue with confidence](https://artifax.com/company/using-historical-data-to-run-your-venue-with-confidence/): Why keeping the past visible makes day-to-day decisions easier Running a venue or managing events means balancing what’s happening now with what’s come before. Past bookings, previous clients, earlier productions, and historic patterns all shape the decisions you make today, whether you’re planning a season, responding to an enquiry, or allocating resources. The challenge is that historical information is often scattered. Spreadsheets, old emails, disconnected systems, or files stored on individual machines make it hard to see the full picture when you need it most. Keeping historical data accessible and structured changes that. One place for the story of your&hellip;
- [The Buyers’ Triangle : Deciding what’s important when buying venue management software](https://artifax.com/guides/the-buyers-triangle/): Whenever anyone looks at purchasing a service, there’s a familiar saying:“You can have this done well, quickly, or cheaply – pick two.” In practice, the buying decision often comes down to which of these three matters least. When you are buying software, there is another layer to consider. Any system has two sides: the product and the implementation. Each is just as important as the other and both should shape your decision. Quick vs. Slow Outside of raw system performance, the “quickly” part of this triangle usually refers to implementation. While there are a few pick-up-and-play options, anything beyond a&hellip;
- [8 ways to optimize 2023’s final quarter using Artifax](https://artifax.com/guides/8-ways-to-optimize-2023s-final-quarter-using-artifaxevent/): As we’ve entered Q4, now is the perfect time to reflect on our current systems and strategies and make any necessary improvements. A touch of ‘Autumn Cleaning’, if you will! Whether you&#8217;re a seasoned Artifax user or new to the platform, these eight prompts will guide you through essential steps to ensure a productive and efficient end of 2023 and grant you an easier start to 2024. Perfect Time for an Audit Before diving into the specifics, take a moment to evaluate your current setup. A comprehensive audit of your Artifax configuration can unveil opportunities for improvement. Consider your workflows,&hellip;
- [ArtifaxEvent v4.5.1 released](https://artifax.com/product/artifaxevent-v4-5-1-released/): ArtifaxEvent v4.5.1 introduces major improvements to ticket forecasting, scheduling flexibility, and assignment logic across events and arrangements. This release focuses on helping teams model outcomes more accurately, manage timing with greater precision, and reduce friction when working across complex datasets. Several of these changes strengthen planning and forecasting workflows that underpin confident decision-making. Clients can learn more by logging in to our Help Centre. Faster, more flexible ticket forecasting Ticket Forecasts have been significantly streamlined in v4.5.1. All forecasting data is now managed directly within the Seating Plan editor, replacing a multi-layered configuration process with a single, spreadsheet-style view. Seating&hellip;
- [6 ways artifax can transform your data into Business Intelligence ](https://artifax.com/guides/6-ways-artifax-can-transform-your-data-into-business-intelligence/): In the digital age, data has become the lifeline of modern businesses. The ability to harness the potential of data and transform it into actionable insights is a critical driver of success. Artifax is a powerful tool designed for event and venue management and offers dynamic options for organizations to turn their data into valuable business intelligence.   In this blog post, we will explore how our software can be used to collect, analyze, and leverage data, to ultimately empower your business to make informed decisions and drive essential growth. 1. Streamlining Data Collection  Artifax serves as a comprehensive, multi-use platform&hellip;
- [Learning, Sharing and Networking: The value of the Artifax community ](https://artifax.com/guides/2023-north-america-artifax-user-summit-the-value-of-the-artifax-community/): Why Community Matters More Than Ever In the post-COVID era, arts and cultural organizations continue to face major challenges. Many are still rebuilding full-time operations, often under new or adjusted business models. Additionally, the sector has experienced a major “knowledge drain” due to turnover during lockdown. As a result, there is now a strong focus on getting the most value from critical business systems. Artifax User Summits have been a regular North American tradition for more than a decade. I’ve had the privilege of attending all but one, including Nashville 2020. Time after time, attendees tell me how valuable it&hellip;
- [Clarity is not condescension — inside our organizations and beyond them](https://artifax.com/company/clarity-is-not-condescension-inside-our-organisations-and-beyond-them/): During a recent performance of Mahler’s Ninth Symphony — a composer often used as shorthand for “serious” or “highbrow” music — I found myself thinking about how easily cultural references can unintentionally exclude people. Not just audiences. Colleagues, freelancers, new starters, partners, board members — all of us move through cultural organizations with very different frames of reference. And yet, internally and externally, we often behave as if those frames are shared. Two famous examples came to mind. In Educating Rita, Maureen Lipman throws open the door and exclaims, “Wouldn’t you just DIE without Mahler?!” — much to the bewilderment&hellip;
- [3 ways to empower your team when selling internally](https://artifax.com/guides/3-ways-to-empower-internal-sales/): Are you in desperate need of an event management system but dreading the idea of pitching it to senior leadership? You’re not alone — and we can help. Many event managers, operations managers, and programmers are too busy to build a strong business case for the next budget cycle. Yet this business case can be the key to securing approval. As a result, it’s worth investing a little time to prepare. Below are three ways to empower your team and strengthen your internal pitch. 1. Bring More People Into the Conversation If you’re struggling with your current setup — or&hellip;
- [When is “done” really done? How clear completion criteria strengthen teams](https://artifax.com/company/when-is-done-really-done-how-clear-completion-criteria-strengthen-teams/): During a recent visit to the New Theatre Oxford to see Welsh National Opera’s production of Candide, I was reminded of one of the most fascinating quirks in musical theatre: some shows never stop evolving. Candide has been revised, reworked, reimagined and “fixed” more times than almost any other operetta. It’s dazzling, uneven, brilliant, flawed — and beloved. But it raises a provocative question: When is a piece of work truly finished? And who decides? In the arts, ambiguity can be creative.In organizations, ambiguity can be costly. And it appears far more often than we think. The hidden risk of&hellip;
- [5 ways to empower your internal communications](https://artifax.com/guides/5-ways-to-empower-your-internal-communications/): Effective internal communication is the backbone of any successful organization and venue. It fosters collaboration, streamlines processes, and boosts employee morale. However, as companies grow and teams become more dispersed, keeping everyone on the same page can become a challenge as the day-to-day gets more hectic. This is where Artifax comes into play.&nbsp;&nbsp; Artifax is a powerful solution that can significantly improve internal communications for you. In this article, we&#8217;ll explore the various ways Artifax can revolutionize how your company communicates, collaborates, and thrives. Centralized Communications Hub Artifax serves as a centralized communication hub for your organization, facilitating seamless interactions&hellip;
- [There's power in protecting your data — twice](https://artifax.com/product/two-factor-authentication-theres-power-in-protecting-your-data-twice-us/): Why two-factor authentication matters for your ArtifaxEvent application Keeping your data safe has never been more important. As arts and cultural organizations handle increasingly sensitive information — from contracts and financial records to staff and client details — knowing exactly who can access your system really matters. That’s why ArtifaxEvent includes Two-Factor Authentication (2FA). It adds an extra layer of protection, helping ensure that only the right people can access your data. What is two-factor authentication? Two-factor authentication simply means that users must confirm their identity in two steps when logging in. In addition to their password, they’ll be asked&hellip;
- [ArtifaxEvent v4.5.0 released](https://artifax.com/product/artifaxevent-v4-5-0-released/): ArtifaxEvent v4.5.0 delivers foundational improvements to event editing, reporting, calendars, and scheduling visibility. This release focuses on helping teams access more information at a glance, reduce navigation overhead, and plan with greater clarity across busy calendars and complex programmes. Many of these changes laid the groundwork for the refinements that followed in later 4.5 releases. Clients can learn more by logging in to our Help Centre. A more powerful Quick Event Editor Building on earlier improvements, v4.5.0 expands the Quick Event Editor with additional tabs that surface key information without leaving the editor. Schedule, Documents, Resource Bookings, and Programme details&hellip;
- [Assessing the ROI of software ](https://artifax.com/guides/assessing-the-roi-of-software/): When you look to purchase software — or almost anything — your return on investment (ROI) is an important part of the decision. You’re asking a simple question: is it worth it? A new console game at $60 is not cheap. However, if it gives you 100 hours of entertainment, the cost per hour may feel fair. If the game is shorter, the cost per hour rises, but perhaps it is more enjoyable. You reassess the value and decide if the cost still feels right. The same logic applies to clothing. You may pay more for something that lasts longer,&hellip;
- [Creating the Space: Managing Passions](https://artifax.com/client-stories/managing-passions/): SPOTLIGHT: THE SOUTHBANK CENTRE Great thanks to Pam Chowhan (Head of Planning) It was an absolute delight to speak to Pam Chowhan. Her (many) passions for the arts is what fuels her great work as Head of Planning at the Southbank Centre. We had a wonderful chat about how far arts offices have come since the days of women in shoulder pads with silenced voices. Pam is an incredible musician, who has been touring her work since graduating from Cambridge University and then The Royal Northern College of Music. She has been in this role since 2007, so has decades&hellip;
- [Why museums matter depends on where you stand](https://artifax.com/company/why-museums-matter-depends-on-where-you-stand/): There is a beautiful synchronicity in two books published recently, each taking a very different perspective on the importance of museums, and together offering a powerful lesson for leaders. The first is Why the Museum Matters by Daniel H. Weiss, President and CEO of The Metropolitan Museum of Art. The second is All the Beauty in the World by Patrick Bringley, a memoir about his ten years working as a guard at that same institution. Read together, they reveal not only why museums matter, but how differently that value is understood depending on where you stand. One institution, two lenses&hellip;
- [Creating the Space: Ensemble in equilibrium](https://artifax.com/client-stories/creating-the-space-2/): With thanks to: Sandra Parr — Artistic Planning Director Hilary Browning — Cellist Women Shaping the Liverpool Philharmonic Just thirty years ago, it was uncommon to see women at the forefront of arts management. Today, that picture is changing. Speaking with Sandra and Hilary — two women leading the Liverpool Philharmonic with remarkable energy — made that progress feel both real and inspiring. Sandra Parr began at the Liverpool Phil as an Assistant Librarian in the early 1980s, a time when few women held positions in orchestral management. She had always wanted to work behind the scenes in classical music,&hellip;
- [International Women’s Day at Artifax: Creating the space](https://artifax.com/client-stories/creating-the-space/): Celebrating Women in the Arts March is Women’s History Month, and today we mark International Women’s Day. At Artifax, we felt this was the perfect moment to speak with women working across the arts and cultural sector and to hear their stories directly. Throughout this month, we will be sharing spotlights on their work, experiences, and insights. A special thank you to: Sandra Parr and Hilary Browning – Liverpool Philharmonic Hall Pam Chowhan – Southbank Centre Fiona Goh – British Arts Festivals Association Their generosity and openness shaped every part of this project. Why These Conversations Matter In speaking with&hellip;
- [Building blocks for success during the implementation of a new system](https://artifax.com/guides/building-blocks-for-success-during-the-implementation-of-a-new-system/): Implementing a new system is a detailed process that needs careful planning. Success depends on the right people, clear processes, and strong change management. The sections below outline key building blocks that help organizations implement new systems with confidence. 1. Identify Your Needs Before implementation begins, you need clear and well-defined goals. These goals guide decisions throughout the project and help everyone work toward the same outcome. Most pain points and objectives will already have been discussed during the sales process. Even so, it is still worth meeting with your team to review current processes. This helps you understand what&hellip;
- [Learning how to use Artifax](https://artifax.com/guides/artifaxevent/): Moving to a new organization or changing roles often means being introduced to new processes and different pieces of software.  While your organization will have its own plans in place for training new users, here at Artifax we have a range of resources to support you as you learn what Artifax can do, and how your organization uses it. If you are reading this as someone who hasn’t come across us before, Artifax is a web-hosted software solution designed to support the delivery of events from an initial enquiry, through to delivery of that event.  It enables organizations to: manage&hellip;
- [New 42, NY](https://artifax.com/client-stories/new-42/): How New 42 streamlined operations and gained time to focus on creativity with ArtifaxEvent. Overview New 42 operates a ten-story arts complex in New York City, home to 14 rehearsal studios supporting Broadway, Off-Broadway, regional, and touring productions. Managing bookings, contracts, and finances across such a busy facility is demanding. As a result, the team needed a more intuitive and efficient system. By moving to Artifax, New 42 reduced contract and invoice creation time by half. In addition, the organisation simplified its financial reporting. Staff now have more time to support artists rather than administration. The Challenge New 42’s previous&hellip;
- [Harnessing the power of your data](https://artifax.com/guides/harnessing-data/): The relationship between creative endeavors and analytical data might not be the first thing that springs to mind when people think of arts and culture venues — or even the second or third — but whether you&#8217;re a performing arts center, festival, museum or any type of venue with bookable spaces you will have stakeholders who need to understand your organization and measure its success. Each field that you fill in or each piece of data that you collect is potentially business intelligence that you can make use of at a later date to measure performance, inform a decision, help&hellip;
- [Skillfluence](https://artifax.com/client-stories/skillfluence/): How Skillfluence customised ArtifaxEvent to manage trainers, automate reports, and save hours on administration. Overview Skillfluence connects expert trainers with universities and organisations across the UK and Europe. Unlike most Artifax clients, they don’t manage venues — they manage people. By configuring Artifax around trainer availability, bookings, and finance, Skillfluence turned a manual process into an automated system that saves around an hour per booking and provides real-time business intelligence.  The Challenge As Skillfluence expanded, spreadsheets and Word documents couldn’t keep pace. Tracking trainer availability, creating briefs, and managing financial reporting demanded constant manual effort. The team needed a single system that&hellip;
- [Midland Center for the Arts, MI](https://artifax.com/client-stories/midland-center/): How Midland Center for the Arts unified operations and improved collaboration with Artifax. Overview When Midland Center for the Arts began expanding its programming, it needed a system that could coordinate its many disciplines — theatre, music, museum exhibitions, and education — across one platform. Transitioning from fragmented tools to Artifax gave the organisation clarity, consistency, and communication across departments. The Challenge The Center’s programming spanned performing arts, museum exhibitions, and education — each with unique scheduling needs. Without a shared platform, information was siloed and coordination required time-consuming communication between teams. Leadership needed a reliable system to manage complex&hellip;
- [Why feeling welcome matters more than knowing the rules](https://artifax.com/company/why-feeling-welcome-matters-more-than-knowing-the-rules/): What does someone need in order to feel comfortable walking into your venue for the first time? Not confidence.Not expertise.Not a working knowledge of etiquette or cultural codes. They need to feel welcome. I found myself thinking about this recently while visiting Tate Britain to see the Walter Sickert exhibition before it closed. When booking my ticket, I noticed a thoughtful article on Tate’s website designed to help visitors feel more confident about looking at art. One line in particular stopped me in my tracks: “Try to think of the gallery as a menu, rather than a to-do list.” I&hellip;
- [The Glasshouse International Centre for Music, Gateshead](https://artifax.com/client-stories/the-glasshouse/): How The Glasshouse unified departments and increased efficiency with ArtifaxEvent. Overview Following an organisational restructure, The Glasshouse (formerly Sage Gateshead) needed a more collaborative, secure, and accessible system to replace its legacy software. By upgrading from ArtifaxEventClassic to ArtifaxEvent, the venue transformed how teams plan, share, and manage information — giving every department ownership of their bookings and enabling smarter, more transparent operations.  The Challenge Previously, room bookings, systems, and data collection were all managed by a single central team. As the organization evolved, this approach created bottlenecks and limited visibility for departments that needed to plan their own work.&hellip;
- [Top tips for making remote working a success](https://artifax.com/company/remote-working/): There is no doubting that COVID has turned workplace norms upside down! At Artifax, we took an early decision to serve notice on our rented office and become a fully remote business. The genie is now well and truly out of the bottle thanks to COVID, but we frequently hear politicians talk about remote working as somehow inferior to a shared office environment. However, such proclamations miss two fundamental points:  Handing back our office only became a serious consideration once it was clear that COVID and lockdowns would be here to stay for some time, affecting not only our own&hellip;
- [Supporting your core festival team](https://artifax.com/guides/supporting-core-festival-team/): Why Timing Matters for Festivals Living in the UK, I know that asking “How are you?” rarely reveals how someone truly is — we always say we’re fine. After more than twenty years working with performing arts festivals, I’ve also learned that asking “When would be a good time to…?” is rarely helpful. The better question is “When would be the best time…?”, because even a ten-day festival creates pressure across the whole year. Good times may happen on stage, but they almost never appear in a festival implementation plan. Understanding the Festival Planning Cycle At Artifax, we pay close&hellip;
- [Home of the Arts, Gold Coast](https://artifax.com/client-stories/hota/): How HOTA solved communication challenges and streamlined site operations. Overview As HOTA grew into a multi-venue cultural precinct with theatres, galleries, outdoor stages, and hospitality spaces, its operations became more complex. The team was already using ArtifaxEvent for venue management. However, they needed a more connected system. As a result, HOTA extended its use of Artifax Web Forms by GetSmart to unify communication, automate security workflows, and provide real-time reporting. Consequently, previously fragmented processes became a cohesive, data-driven operation. The Challenge Growth introduced significant complexity. HOTA expanded its gallery footprint to more than 2,000 sqm and added new loading docks&hellip;
- [Top five tips for planning resources efficiently](https://artifax.com/guides/resource-tips/): The secrets to a successful event are planning, preparation and delegation! If you can manage your time and resources efficiently, you will create unforgettable experiences for your audience. One of the most important resources you need to consider when planning an event is your time. Reduce stress levels by managing your time efficiently and delegate tasks wherever possible. Tip 1: Make lists Whether digital, in a notebook, on the back of an envelope or in your mind. Lists can be used to plan a schedule, tick off remaining tasks, delegate tasks between a team and be shared among a team&hellip;
- [Birmingham Hippodrome](https://artifax.com/client-stories/birmingham-hippodrome/): How Birmingham Hippodrome achieved better visibility, communication, and efficiency through Artifax. Overview As one of the UK’s most popular theatres, Birmingham Hippodrome stages more than 400 performances a year. With multiple departments managing programming, hires, education, and technical delivery, the organisation needed a single system to bring everything together. By adopting Artifax, the Hippodrome built a unified operational structure that has transformed how teams plan, communicate, and share information.  The Challenge Before implementing Artifax, information about events and resources was scattered across departments, emails, and spreadsheets. According to Scott Whitehouse, Systems Development Manager, this created unnecessary complexity: “We needed a&hellip;
- [California Center for the Arts, Escondido](https://artifax.com/client-stories/ccae/): How CCAE strengthened collaboration and efficiency across departments with ArtifaxEvent. Overview The California Center for the Arts, Escondido manages a year-round program of concerts, theatre, visual arts, and community events. As activity expanded, so did the need for a reliable digital system that could coordinate multiple departments. By adopting ArtifaxEvent, the Center brought all its scheduling, communication, and reporting together — giving staff real-time access to information, even when working remotely.  The Challenge The Center’s busy schedule spanned concerts, conferences, education, and civic events, all managed by multiple departments. Siloed tools and manual processes made it difficult to track bookings,&hellip;
- [Rediscover festivals with your industry experts](https://artifax.com/client-stories/rediscover-festivals-with-your-industry-experts/): Find out what’s in store for festival organisers in 2021 and how to drive safe return of in-person events from your industry experts...
- [Still managing your venue with Office?](https://artifax.com/guides/still-managing-your-venue-with-office/): If you're still using Excel and Outlook to manage your venue, we completely understand why, however...

## Pages

- [North America](https://artifax.com/northamerica/): Flexible Solutions for Complex Spaces Venue and event management software purpose-built for arts and culture. Plan, schedule, and coordinate events across your whole organization — all in one place. Venues That Trust Artifax Smarter tools for complex schedules Designed for the arts and culture sector, Artifax connects teams, simplifies workflows, and empowers you to create exceptional experiences — backed by decades of expertise and future-ready innovation. Scheduling Discover the best way to streamline and schedule your events with our cloud-based venue and event management software for performing arts. Artistic Programming Bring your vision to life — from rehearsals to guest&hellip;
- [Accessibility statement](https://artifax.com/accessibility-statement/): Accessibility Statement for www.artifax.com Artifax Software is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Conformance status The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Artifax Software is making constant efforts to improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use for those of&hellip;
- [Modern Slavery Policy](https://artifax.com/modern-slavery-policy/): Modern Slavery Policy These legal guidelines outline your rights, responsibilities, and how we handle your data. Modern Slavery Policy Last updated: 1st December 2025 Introduction Artifax Software Limited is committed to upholding the highest standards of human rights and ethical business conduct. We fully support the objectives of the UK Modern Slavery Act 2015 and continue to reinforce our zero-tolerance stance on all forms of modern slavery, including slavery, servitude, human trafficking, and forced or compulsory labour. According to the International Labour Organization (ILO), over 30 million people are currently subject to modern slavery globally, with 68% experiencing forced labour.&hellip;
- [Terms and Conditions](https://artifax.com/terms-and-conditions/): Terms and Conditions These legal guidelines outline your rights, responsibilities, and how we handle your data. Terms and Conditions Last updated: 1st December 2025 These Terms of Use govern all contents and use of the website artifax.com and all other websites, mobile applications or other software or services provided by Artifax (as defined below) (the “Site”). Please read these terms carefully before using the Site. By visiting or using this Site and/or any content or materials available you agree to be bound by these Terms of Use. You acknowledge that these Terms of Use relate solely to the use of&hellip;
- [API Terms of Service](https://artifax.com/api/): API Terms of Service These legal guidelines outline your rights, responsibilities, and how we handle your data. API Terms of Service Last Updated: 1st December 2025 1. Acceptance of Terms Your use of the ArtifaxEvent API signifies acceptance of these Terms of Service (API ToS), which governs all access and use of the API. This agreement forms a binding legal contract between you and Artifax Software Limited (&#8220;Artifax&#8221;). If you represent a legal entity, you confirm your authority to bind that entity. Use of the API without agreeing to these terms is strictly prohibited. 2. Definitions Application: Any software or&hellip;
- [Privacy Policy](https://artifax.com/privacy-policy/): Privacy Policy These legal guidelines outline your rights, responsibilities, and how we handle your data. Privacy Policy Last updated: 1st December 2025 1. Summary This Privacy Policy describes how we collect, use, disclose, retain and protect your personal information. 2. Introduction You agree that we may process the personal information you provide us with: • in order to perform our contractual obligations to you • based on our legitimate interests for processing or • based on your consent, which you may withdraw at any time 3. Scope This Privacy Policy applies to all websites, applications and services made available by&hellip;
- [Partners](https://artifax.com/partners/): Partners Let’s build something great together. Venues That Trust Artifax Why Partner with Artifax? We believe collaboration drives innovation. Artifax partners with leading software providers, service organisations, and technology innovators to deliver integrated solutions that help arts and cultural organisations work smarter.  Whether you want to connect your product with Artifax through our API, co-market to a shared audience, or explore new opportunities together, we’d love to hear from you.  Types of Partnership We go the extra mile for our clients — and for our people. Here’s what you can expect when you work at Artifax:  Integration Partners Create seamless&hellip;
- [Careers](https://artifax.com/careers/): Careers Be part of something that powers arts and culture worldwide. Venues That Trust Artifax Why Work With Us? At Artifax, we are not your typical tech company. As a leading provider of venue and event management software, we support arts and culture organizations around the world in creating unforgettable experiences. By joining Artifax, you become part of something bigger. More importantly, your work directly supports the cultural life of communities across the UK, North America, Europe, and Asia-Pacific. At the same time, you will work in a remote-first environment, with colleagues based in the UK and North America. You&hellip;
- [FAQ](https://artifax.com/faq/): FAQ Answers to the questions we hear most often from organizations evaluating Artifax.  If you don’t see what you need, just Talk to Us.  Access &amp; Users Can I access Artifax from anywhere? Yes. Artifax is cloud-based. You and your team can log in securely from any computer or mobile browser with an internet connection.  Do we need separate accounts for each user? Yes. Your subscription includes unlimited users. Everyone in your organization can have their own login at no extra cost.  Can different people have different levels of access? Yes. With role-based permissions, you control what each person can&hellip;
- [Events](https://artifax.com/events/): Events Keep up to date and connect with the team at upcoming events. All Conferences Webinars Conference Read More Conference Read More Conference Read More Conference Read More Conference Read More Conference Read More Read More Read More Read More Read More Read More Read More
- [Case Studies](https://artifax.com/case-studies/): Case Studies Real Stories. Real Impact. Explore venue management software case studies powered by Artifax.
- [Guides](https://artifax.com/guides/): Guides Insights to help arts and cultural organizations thrive.  All Articles White Papers Read More Read More Read More Read More Read More Read More Read More Read More Read More Read More Read More Read More Read More Read More Read More Read More
- [Client Success](https://artifax.com/client-success/): Client Success Working in partnership to achieve your goals. Venues That Trust Artifax Success with Artifax isn’t defined by “going live.” It’s defined by the outcomes you reach long after. Strategic partnership that continues well beyond implemenentation. Once you are onboard, Client Success becomes your partner. We guide you, champion your needs and help you achieve real, measurable value from the system. This is not reactive support or paid consultancy. It is proactive, strategic partnership included with your contract. Proactive We stay one step ahead through regular check-ins, planning sessions and early troubleshooting. This approach helps prevent issues before they&hellip;
- [Custom Development](https://artifax.com/custom-development/): Custom Development Extending Artifax to fit your unique needs. Venues That Trust Artifax Your organization is unique. Your software should be too. Enhancements built the right way, by the team that builds Artifax. Artifax is powerful out of the box. However, when you need something more, our Custom Development team steps in. From specialist reports to integrations and custom modules, we turn your ideas into robust, future-ready enhancements. Importantly, every solution is delivered by the engineers who know Artifax best. As a result, enhancements are stable, maintainable, and designed to evolve seamlessly as the platform grows. In short, we avoid&hellip;
- [Support](https://artifax.com/support/): Support Responsive help from people who know your world. Venues That Trust Artifax When you need help, you need it from someone who understands your world. Not a call center. Fast, knowledgeable support designed for arts and cultural organizations. Our Support team combines technical expertise with real-world arts and cultural experience. You get fast, human responses from people who understand your workflows, your pressures and the language of your organization. There are no generic call centers and no scripted answers. Instead, you receive practical guidance that gets you unstuck quickly and confidently. Real expertise. No scripts. You get direct access&hellip;
- [Training](https://artifax.com/training/): Training Building confidence and consistency across your team. Venues That Trust Artifax People don’t get value from software. They get value from knowing how to use it confidently. That&#8217;s why Artifax training is designed to build confidence, clarity, and long-term capability. Artifax training meets your team where they are. Instead of generic demonstrations, we teach through real workflows, real examples, and where possible, your own data. As a result, teams gain immediate confidence. Over time, they build long-term capability. Whether you’re onboarding new staff, developing administrators, or refreshing existing skills, every session is practical and paced. Most importantly, it stays&hellip;
- [Consultancy](https://artifax.com/consultancy/): Consultancy Expertise to help you streamline, adapt, and grow. Venues That Trust Artifax A system is only as strong as the processes behind it. Practical, expert guidance tailored to how your organisation really works. Your organization is not static. Programs grow, teams change and workflows evolve. Our Consultancy services exist to help you stay ahead. You work with specialists who understand how cultural organizations operate and how to align Artifax with the realities of day-to-day work. This is not theoretical advice or surface-level optimization. It is practical collaboration that strengthens your processes, clarifies your data and ensures your tools support&hellip;
- [Implementation](https://artifax.com/implementation/): Implementation Setting you up for success from day one. Venues That Trust Artifax Your implementation is not just a project. It&#8217;s the moment your whole organization unlocks new clarity, confidence and control. Your implementation is also not just about switching systems. It is about giving your organization a clear, confident start with Artifax. Changing systems can feel daunting, especially with competing priorities, tight timelines and multiple stakeholders to coordinate. That is why our approach goes beyond simply turning Artifax on. We partner with you to deliver a structured, low-risk transition that brings clarity to your workflows, confidence to your teams&hellip;
- [Catering & Hospitality](https://artifax.com/departments/hospitality/): Catering &amp; Hospitality Deliver exceptional experiences for private events and rentals. Venues That Trust Artifax You deliver the experiences that make private events memorable — from conferences and awards dinners to weddings and receptions. Your work drives client satisfaction and creates valuable income for your organization. But delivering hospitality in a live-arts environment brings unique challenges: tight schedules, complex logistics, and clients who expect everything to run flawlessly.&nbsp; Catering and hospitality teams manage several important responsibilities across every event. Coordinating catering across multiple spaces, setups, and timelines. Meeting diverse client requirements, from menus to service style. Managing staff and resources&hellip;
- [Finance](https://artifax.com/departments/finance/): Finance Safeguard sustainability and support every department. Venues That Trust Artifax You keep your organization financially healthy — managing budgets, grants, payroll, and reporting. It’s the discipline that makes artistic ambition possible. But with unpredictable income streams, rising costs, and complex compliance demands, it’s a constant challenge to stay on top of everything.  Financial stewardship involves several responsibilities that keep your organization resilient. Managing unpredictable revenue streams can be challenging; however, developing resilient financial strategies ensures long-term organizational sustainability. Consistently tracking and reporting on grants and restricted funds is essential; therefore, robust processes are required to maintain accuracy and accountability.&hellip;
- [Education](https://artifax.com/departments/education/): Education Engage communities, inspire learning, and prove your impact. Venues That Trust Artifax You open doors to the arts, connecting people of all ages with meaningful learning experiences. Small teams, limited funding, and growing expectations make it challenging to deliver at scale and prove your impact.&nbsp; Education teams balance several important responsibilities across partnerships and programming. Stretching limited budgets and staff to meet big expectations and deadlines. Building and sustaining partnerships with schools and community groups. Designing programmes that align with curricula while staying creative. Reaching underrepresented audiences and removing barriers to access. Proving impact to funders, boards, and leadership.&hellip;
- [Front of House](https://artifax.com/departments/front-of-house/): Front of House Create safe, seamless, and welcoming audience experiences. Venues That Trust Artifax You’re the face of your venue — balancing hospitality, safety, and accessibility for every guest. But with high volumes of patrons, constant change, and the pressure to deliver hospitality and safety at the same time, the work can feel relentless.  Delivering safe, smooth audience experiences comes with real pressures. Managing large, diverse crowds with varying needs and expectations. Dealing with customer complaints, disputes, or unexpected issues calmly. Coordinating staff, volunteers, and schedules during busy performances. Ensuring safety, accessibility, and inclusivity under pressure and during busy periods.&hellip;
- [Technical](https://artifax.com/departments/technical/): Technical Deliver safe, seamless, and spectacular productions. Venues That Trust Artifax You bring productions to life. From lighting and sound to rigging, and backstage coordination, your expertise makes the artistic vision possible. You turn creative vision into live reality — often under immense pressure..  Technical delivery relies on teams managing several critical responsibilities with care. Coordinating multiple productions, rehearsals, and changeovers. Managing equipment and technical resources within tight budgets. Keeping staff and visiting companies safe in high-risk environments. Aligning with programming, operations, and rentals without miscommunication. Balancing long hours and high pressure with the need for precision and reliability. Artifax&hellip;
- [Operations](https://artifax.com/departments/operations/): Operations Keep your venue running smoothly, safely, and sustainably. Venues That Trust Artifax You are the backbone of your venue. From facilities to safety and sustainability, you make sure everything runs smoothly. This often happens with limited budgets, tight deadlines and competing priorities. Operating a venue smoothly comes with challenges at every turn. Maintaining facilities and infrastructure without disrupting events. Managing quick turnarounds between rehearsals, shows, and hires. Scheduling staff effectively across full-time, part-time, and casual roles. Ensuring safety and compliance in a busy, high-risk environment. Driving sustainability while staying within budget constraints. Artifax brings structure, visibility and control to&hellip;
- [Programming](https://artifax.com/departments/programming/): Programming Balance vision and budgets without losing momentum. Venues That Trust Artifax You shape your organization’s artistic vision — curating seasons, balancing creativity and budget, and keeping everyone aligned. But it’s a constant juggling act. You need to satisfy audiences, funders, and boards while managing tight calendars and limited resources.  Programming teams balance several core responsibilities across each season. Balancing creative ambition with financial realities. Keeping calendars full and conflict-free for the season. Attracting new and diverse audiences while keeping loyal patrons engaged. Managing multiple stakeholders — promoters, producers, funders, and boards. Giving marketing and box office reliable data to&hellip;
- [Rentals](https://artifax.com/departments/rentals/): Rentals Maximise revenue, minimise stress.   Venues That Trust Artifax You’re responsible for turning your venue’s spaces into vital income streams — weddings, meetings, conferences, and private events that support your artistic mission. But it’s not easy. You’re constantly balancing logistics, client expectations, and compliance while making sure every hire runs smoothly.  Delivering successful rentals means juggling several core responsibilities. Balancing revenue generation with artistic and community priorities. Coordinating spaces, catering, AV, and staffing without clashes. Meeting high client expectations for service and precision. Staying on top of contracts, compliance, and payments. Growing your rentals business without adding pressure. Artifax&hellip;
- [Departments](https://artifax.com/departments/): Departments One platform. Every team, working together. Great experiences happen when every department is working in sync. Running a venue takes teamwork. Programming, Rentals, Operations, Technical, Front of House, Education, Finance and Hospitality all have their own priorities. However, success depends on working together. The problem is common. Departments often rely on separate spreadsheets and processes. This leads to duplication, missed details and unnecessary stress. Artifax changes that. We give every department the tools it needs in a single, shared system. Your whole organization can collaborate with confidence. Artifax helps teams work smarter, together. Artifax helps your teams work smarter,&hellip;
- [Local Government](https://artifax.com/sectors/local-government/): Local Government Managing venues, spaces, and communities with clarity and control. Venues That Trust Artifax For local authorities managing cultural venues, public spaces and meeting room facilities. Artifax supports local authorities, borough councils, and unitary bodies that manage cultural, civic, and community spaces. Whether you oversee a single arts venue or an entire portfolio of theatres, museums, parks, sports pitches, and community halls, Artifax helps you bring every asset and activity into one coordinated system.  Every day, public-sector teams navigate operational pressures. Managing diverse facilities across arts, heritage, leisure, and community portfolios. Handling high booking volumes — from school visits&hellip;
- [Community Centres](https://artifax.com/sectors/community/): Community Centers Supporting the spaces where communities connect. Venues That Trust Artifax For community hubs serving diverse groups with limited time and resources. Artifax supports community centers, village halls, and civic venues that bring people together — from classes and clubs to weddings, performances, and polling stations. Whether your spaces are managed by a local authority, a trust, or a volunteer committee, Artifax helps you keep bookings, payments, and communication simple and reliable.  Community centers feel the pressure to do more with less. Managing high volumes of low-cost bookings can eat up valuable time.  Handling a mix of regular and&hellip;
- [Conferences](https://artifax.com/sectors/conferences/): Conferencing &amp; Events Maximizing bookings, minimizing complexity. Venues That Trust Artifax For event venues focused on revenue, service quality, and flawless delivery. Artifax supports conference and event centres of every size, from stadiums to historic buildings and purpose-built business venues. Whether you host breakfasts, training courses, award ceremonies, or gala dinners, Artifax gives you complete visibility across spaces, clients, and resources. As a result, teams gain clarity across every stage of the booking lifecycle. At the same time, leadership benefits from better oversight and more predictable revenue. Running high-expectation commercial events is complex. Commercial events demand speed, accuracy, and consistency.&hellip;
- [Demo Request](https://artifax.com/demo-request/): Get in touch with Artifax Plan with confidence. Schedule with ease. Deliver unforgettable experiences. Our dedicated team is here to provide the support and information you need about venue and event management software and solutions by Artifax Software. Contact us to start the conversation. Are you an existing customer with a question? If so, please use our general enquiry form or try our support assistant within ArtifaxEvent. By submitting this form, you agree to our&nbsp;Privacy Policy&nbsp;and consent to us using your information to respond to your enquiry. Venues That Trust Artifax
- [Places of Worship](https://artifax.com/sectors/places-of-worship/): Places of Worship Supporting sacred spaces and the communities they serve. Venues That Trust Artifax For places of worship coordinating vibrant, community-led schedules. Artifax supports places of worship of all traditions, from cathedrals and minsters to synagogues, mosques, temples, and community faith centres. Whether you’re coordinating daily services, major ceremonies, outreach, or facility rentals, Artifax brings everything together while respecting the unique needs of your sacred spaces. Managing services, events and volunteers can feel more complex than it should be. Shared spaces often carry competing priorities. Worship, education, community activity and hire events frequently overlap. Balancing mission and income also&hellip;
- [Festivals](https://artifax.com/sectors/festivals/): Festivals Powering the world’s most creative gatherings. Venues That Trust Artifax For festivals juggling tight timelines, multiple venues and complex logistics. Artifax supports festivals of every kind — performing arts, film, literature, science, and beyond. Whether you’re curating premieres, coordinating guest travel, or managing hundreds of performances across multiple venues, Artifax keeps your festival running smoothly from first submission to final curtain.  Our customers include major international events like the BBC Proms, Brighton Festival, and Edinburgh International Festival.  Festival teams feel the strain when everything must happen at once. Managing lots of events, venues, and artists during a busy festival period. Balancing artistic&hellip;
- [Museums](https://artifax.com/sectors/museums/): Museums Museums connect people, places, and stories. Artifax keeps the operations behind those experiences running smoothly.  Venues That Trust Artifax For museums and galleries balancing exhibitions, learning programs and rentals. Artifax supports museums, galleries, and libraries of all sizes — from national institutions and university museums to independent and community spaces. Whether you’re managing a permanent collection, touring exhibition, or education programme, Artifax helps you plan, schedule, and collaborate across departments.  Every day, cultural spaces navigate pressures visitors never see. Coordinating long-running exhibitions, installations, and object moves while managing daily tours and events.  Balancing education visits, public workshops, and venue&hellip;
- [Performing Arts](https://artifax.com/sectors/performing-arts/): Performing Arts Behind every great performance is great coordination. Artifax gives performing arts organisations the clarity to make creativity thrive.  Venues That Trust Artifax For venues balancing artistic ambition with operational pressure. For more than 30 years, Artifax has powered the world’s most ambitious performing arts organizations — producing theatres, iconic concert halls, vibrant arts centres, performing arts schools, and the rehearsal spaces where every great performance begins.&nbsp; From managing packed repertory seasons to coordinating daily rehearsals, classes, workshops, and complex multi-space activity, Artifax keeps your operation running smoothly. Trusted by leading venues worldwide, we give creative and operational teams&hellip;
- [Sectors](https://artifax.com/sectors/): Sectors From theaters and festivals to museums and councils, Artifax is the trusted platform that keeps culture running behind the scenes. Every sector is different. All need clarity, coordination and confident delivery. Every arts and cultural organization is different. Theaters, festivals, museums, places of worship, community centers and more each have their own priorities, challenges and audiences. However, they all share one need: clarity, efficiency and collaboration across teams. Artifax adapts to your sector. We give you the tools you need to run smoothly today and scale confidently for tomorrow. Tools Shaped Around the Way Your Organization Works Performing Arts&hellip;
- [Security &amp; Compliance](https://artifax.com/security/): Security &amp; Compliance Protecting your data, your organization, and your customers. Our Commitment to Security When you choose Artifax, you are trusting us with your organization’s critical information. This includes operational schedules, contracts, financial records and supplier details. Enterprise-Grade Hosting &amp; Infrastructure ArtifaxEvent runs on world-class infrastructure that’s fast, resilient, and secure — so your team can work with confidence.  Hosted on Amazon Web Services (AWS) Enterprise-grade cloud with global coverage and built-in scalability. High Availability Redundant systems keep you online with minimal disruption. Automated Backups Daily backups and tested disaster recovery plans. Regional Hosting Options Meet local data sovereignty&hellip;
- [Integrations](https://artifax.com/integrations/): Integrations Artifax doesn&#8217;t exist in isolation, it sits at the heart of your organization&#8217;s ecosystem. From ticketing and finance to communication and calendar tools, Artifax connects the systems you rely on every day so your team can focus on what really matters: delivering exceptional experiences. Why Integrations Matter Every department uses different tools — finance, HR, CRM, email, and calendar systems. Without integration, that means double entry, conflicting data, and wasted time. Artifax breaks down those silos, linking your operational data to the platforms that power your organization.&nbsp; Save Time Eliminate duplicate data entry. Reduce Errors Synchronize information automatically. Work&hellip;
- [Reporting](https://artifax.com/features/reporting/): Reporting Turn operational data into insight your teams can actually use. Artifax reporting brings together financial, scheduling, and operational data so you can understand performance, spot trends, and make confident decisions. From day-to-day planning to long-term strategy, reporting gives leaders a clear picture of what is happening and why. Insight only matters when it drives decisions. Every activity in Artifax generates data. But data only becomes valuable when it informs decisions. Reporting helps teams move beyond spreadsheets and disconnected systems. By turning operational and financial information into clear, shareable insight, Artifax gives leaders visibility they can trust. That clarity supports&hellip;
- [Finances](https://artifax.com/features/finances/): Finances Financial clarity for every event, without compromising creative ambition. Track income, control costs, and prove the value of your work with event management software built for venues. Financial clarity supports sustainable creative work. Financial clarity is the backbone of sustainable programming. Without a clear view of income and costs, even successful events can create hidden risk for your organization. Artifax links every booking, hire, and resource to the numbers behind it. This gives you real-time visibility into income, costs, and profitability, so financial decisions support long-term resilience, not just short-term delivery. What you can do with Artifax for finances.&hellip;
- [Artistic Programming](https://artifax.com/features/artistic-programming/): Artistic Programming From inspiration to opening night, keep artistic intent, planning, and delivery connected in one place. Where artistic vision meets operational reality. Programming is where artistic vision meets operational reality. Programmers and producers must balance creative ambition with schedules, budgets, and logistical constraints, often across multiple venues and seasons. Artifax brings repertoire, artists, timelines, and financial context into one connected system. This keeps creative decisions aligned with operational planning, so teams can deliver ambitious work without losing clarity or control as complexity grows. What you can do with Artifax for artistic programming. Seasonal Planning Build multi-venue seasons and festivals&hellip;
- [CRM](https://artifax.com/features/crm/): CRM Build stronger relationships, one connection at a time, with CRM software designed for venues. Keep track of promoters, artists, funders, and partners with the context your team needs to communicate confidently and consistently. Because lost context, disconnected data, and staff changes can damage long-term relationships. Relationships rely on shared context, not individual memory. Relationships drive your organization, from promoters and funders to renters and artists. However, as venues grow, that knowledge often lives in individual inboxes, spreadsheets, or staff memory. When context is lost, teams risk miscommunication, duplicated effort, or damaged relationships, especially during busy periods or staff transitions.&hellip;
- [Event Management](https://artifax.com/features/event-management/): Event Management Deliver every event with confidence using our event management software for venues. Coordinate spaces, people, and resources with clarity, reduce costly errors, and keep every event running smoothly from planning through delivery. Because missed details, unclear responsibilities, and last-minute changes affect everyone involved. Event delivery depends on clarity, coordination, and accountability. Delivering an event should feel creative, not chaotic. However, every show, hire, or rehearsal relies on dozens of handoffs between teams, suppliers, and clients. When tasks, responsibilities, and information live in different places, small gaps can quickly turn into missed details, duplicated work, or last-minute pressure before&hellip;
- [Scheduling](https://artifax.com/features/scheduling/): Scheduling One calendar with every event under control. Event scheduling software for venues that keeps teams aligned, prevents costly clashes, and supports confident day-to-day operations. Because missed conflicts, outdated calendars, and last-minute changes cost more than time. Scheduling touches every team and every decision. When every minute of rehearsal, setup, or rental time counts, scheduling becomes more than administration. Instead, it becomes a shared responsibility across your entire venue. However, spreadsheets, shared drives, and disconnected calendars struggle to keep pace with last-minute changes, overlapping demands, and teams working in parallel. As a result, small errors can quickly turn into missed&hellip;
- [Features](https://artifax.com/features/): Everything your venue needs to plan, collaborate and deliver with confidence Built for arts and cultural organizations, Artifax brings scheduling, event delivery, programming, CRM, finance, and reporting into one connected system. Shared data and consistent workflows give every team a single source of truth to plan better, collaborate more easily, and deliver with confidence. Scheduling Plan and manage every event, rehearsal, or hire in a single shared calendar. With multiple views, drag-and-drop editing, and real-time conflict checking, Scheduling provides the foundation every other part of Artifax depends on. Explore Scheduling Event Management Track every detail from initial booking to final&hellip;
- [Home](https://artifax.com/): Flexible Solutions for Complex Spaces Venue and event management software purpose-built for arts and culture. Plan, schedule, and coordinate events across your whole organization — all in one place. Venues That Trust Artifax Smarter tools for complex schedules Designed for the arts and culture sector, Artifax connects teams, simplifies workflows, and empowers you to create exceptional experiences — backed by decades of expertise and future-ready innovation. Scheduling Discover the best way to streamline and schedule your events with our cloud-based venue and event management software for performing arts. Artistic Programming Bring your vision to life — from rehearsals to guest&hellip;
- [Subject Access Request Policy](https://artifax.com/sarp/): Subject Access Request Policy These legal guidelines outline your rights, responsibilities, and how we handle your data. SAR Policy Last updated: 1st December 2025 1. Purpose Artifax Software Limited acknowledges its responsibilities as a Data Controller under the UK GDPR and Data Protection Act 2018. This policy outlines how we manage Subject Access Requests (SARs) in a compliant, timely, and secure manner. 2. Data Subject Rights Individuals (data subjects) have the right to request: Confirmation of whether we are processing their personal data A description of the personal data processed The purposes of the processing Recipients or categories of recipients&hellip;
- [Contact](https://artifax.com/contact/): How Can We Help? Interested in seeing Artifax in action? Learn More Already a client? Visit our Help Centre For general enquiries, please use the form below and we&#8217;ll get back to you as soon as possible. General Enquiries Please fill out all required fields. Locations Contact Artifax directly, or connect with a local team in your region. United Kingdom Serving the UK, Europe and beyond. sales@artifax.com +44 20 3987 9737 artifaxsoftware Artifax Software Limited5th Floor167-169 Great Portland StreetLondonW1W 5PF North America Supporting the USA, Canada &amp; South America. sales@artifax.com +1 (267) 925-0701 artifaxsoftware Regional Distributors Our regional distributors support Artifax&hellip;
- [News & Insights](https://artifax.com/news/): News &amp; Insights Ideas, updates, and insights from the world of arts and culture.  All Company Blog Product Guides Client Stories December 15, 2025 Company Blog Read More December 5, 2025 Guides Read More December 3, 2025 Company Blog Read More November 19, 2025 Company Blog Read More November 6, 2025 Product Read More November 4, 2025 Guides Read More November 3, 2025 Company Blog Read More November 1, 2025 Client Stories Read More October 29, 2025 Product Read More December 15, 2025 Read More December 3, 2025 Read More November 19, 2025 Read More November 3, 2025 Read More&hellip;
- [About Us](https://artifax.com/about-us/): Empowering the people who bring culture to life Clarity. Confidence. Resilience. For the teams whose work makes every unforgettable experience possible. Why We Exist Culture enriches lives, connects communities, and expands our understanding of the world. Behind every performance, exhibition, festival and program lies a huge amount of invisible labor. It is the planning, coordination and attention to detail that hold everything together. Artifax exists to empower the people doing that work. Our purpose is simple: to help arts and cultural organizations become resilient, confident and free to focus their energy on creativity, connection and revenue generation. We don’t call&hellip;


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